No need to worry! Simply access the eSIM widget and tap on the "Activate" button.

No need to worry! Simply access the eSIM widget and tap on the "Activate" button.

whatIfIAccidentallyRemovedMyESIMPlan

What if I accidentally removed my eSIM plan?

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4> 1. Turn off WiFi and turn on Cellular Data</h4><img class="image_resized" style="width:50%;" src="/faq-media/e_SI_Mtrouble1_9af231ecaa.webp" alt="eSIMtrouble1.webp"> 1.1. Open Control Center. 1.2. Turn off WiFi and turn on Cellular Data. 1.3. Wait until the LTE or 3G connection appears. 1.4. Check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>2. Select eSIM for Cellular data usage</h4>2.1. Go to your device Settings → Cellular → Cellular data.<img class="image_resized" style="width:50%;" src="/faq-media/esimtrouble2_b8052cc084.webp" alt="esimtrouble2.webp"> 2.2. Select your WiFi Map eSIM. 2.3. Check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>3. Enable Data roaming</h4>3.1. Go to your device Settings → Cellular → Your eSIM. 3.2. Switch on the Data Roaming toggle.&nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/esimtrouble3_988b301bb4.webp" alt="esimtrouble3.webp">This will not cause any extra costs.&nbsp;3.3. Restart your device. 3.4. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Switch to 3G</h4>4.1. Go to your device Settings → Cellular → Your eSIM. 4.2. Tap ‘Voice &amp; Data’ and select 3G.<img class="image_resized" style="width:50%;" src="/faq-media/Group_2029267671c_d8edaf00d1.webp" alt="Group 2029267671c.webp">This helps to connect to the correct mobile network&nbsp;4.3. Try to trigger a connection by opening any website. 4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Set up your DMI</h4>5.1. Go to Settings → Cellular → Your eSIM and tap 'SIM Applications'. If the 'SIM Applications' option is not available, proceed to step 5. 5.2. Tap DMI → Settings → Profile. &nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp">This screen displays your currently active DMI entry preceded by an asterisk (*).&nbsp;5.3. In the list below, find the country you are currently in and remember which DMI entry it has.List of DMI entries<figure class="image image_resized" style="width:75%;"><img src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp"></figure> 5.4. Return to the DMI settings. 5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step. &nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp"> &nbsp;5.6. Restart your device. 5.7. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>6. Select network manually</h4>6.1. Go to Settings → Cellular → Your eSIM and tap 'Network Selection'.&nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/network_selection_4c59172fe4.webp" alt="network selection.webp">&nbsp;6.2. Turn off the 'Automatic' option.<img class="image_resized" style="width:50%;" src="/faq-media/automatic_1_ef2b1cccb2.webp" alt="automatic (1).webp">&nbsp;6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.Also, in case your eSIM activation failed, the most likely reason for it would be that your phone is actually SIM locked. Please check if your device has any SIM restrictions.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
#### 1. Turn off WiFi and turn on Cellular Data
>>![eSIMtrouble1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/e_SI_Mtrouble1_47c9cda595.png)
>>1.1. Open Control Center.
>>1.2. Turn off Wi-Fi and turn on Cellular Data.
>>1.3. Wait until the LTE or 3G connection appears.
>>1.4. Check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### 2. Select eSIM for Cellular data usage
>>2.1. Go to your device Settings > Cellular > Cellular data.
>>![esimtrouble2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/esimtrouble2_208c7bbb9a.png)
>>2.2. Select your WiFi Map eSIM.
>>2.3. Check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### 3. Enable Data roaming
>>3.1. Go to your device Settings > Cellular > Your eSIM.
>>3.2. Switch on the Data Roaming toggle.
>>![esimtrouble3.png](https://d-r2z6w7-strapi.wifimap.io/uploads/esimtrouble3_d0fe998ef7.png)
>>This will not cause any extra costs.
>>3.3. Restart your device.
>>3.4. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 4. Switch to 3G
>>4.1. Go to your device Settings > Cellular > Your eSIM.
>>4.2. Tap ‘Voice & Data’ and select 3G.
>>![Group 2029267671c.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267671c_9de88c99c0.png)
>>This helps to connect to the correct mobile network
>>4.3. Try to trigger a connection by opening any website.
>>4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 5. Set up your DMI
>>5.1. Go to Settings > Cellular > Your eSIM and tap 'SIM Applications'.
If the 'SIM Applications' option is not available, proceed to step 5.
>>5.2. Tap DMI > Settings > Profile.
>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_923876bd73.png)
>>This screen displays your currently active DMI entry preceded by an asterisk (*).
>>5.3. In the list below, find the country you are currently in and remember which DMI entry it has.
>>><List of DMI entries>
>>>![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_bb093ec69f.png)
>>5.4. Return to the DMI settings.
>>5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_cb713c66eb.png)
>>5.6. Restart your device.
>>5.7. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 6. Select network manually
>>6.1. Go to Settings > Cellular > Your eSIM and tap 'Network Selection'.
>>![network selection.png](https://d-r2z6w7-strapi.wifimap.io/uploads/network_selection_38c4ad9ef8.png)
>>6.2. Turn off the 'Automatic' option.
>>![automatic.png](https://d-r2z6w7-strapi.wifimap.io/uploads/automatic_eb5a05678a.png)
>>6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.

Also, in case your **eSIM activation failed**, the most likely reason for it would be that your phone is actually SIM locked.
Please check if your device has any SIM restrictions.

Here you can find out how to troubleshoot your iOS-related eSIM issues.

forIOSDevices

For iOS devices

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4> 1. Turn off WIFI and turn on Mobile Data</h4>&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/image_13_1_886d011ada.webp" alt="image (13) (1).webp">1.1. Open Control Center. 1.2. Turn OFF WIFI and turn ON Mobile Data. 1.3. Wait until the LTE or 3G connection appears<hr><h4>2. Select eSIM for Mobile data usage</h4> 2.1. Go to your device Settings → Connections → SIM manager → Mobile data<img class="image_resized" style="width:75%;" src="/faq-media/image_16_9eb228675f.webp" alt="image (16).webp"> 2.2. Select your WiFi Map eSIM.<hr><h4>3. Enable Data roaming</h4> 3.1 Settings → Connections → Mobile Networks and turn ON Data roaming. &nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/samsung_277683b9ca.webp" alt="samsung.webp">This will not cause any extra costs.&nbsp;3.2. Restart your device ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Switch to 3G.</h4> 4.1. Go to Settings → Connections → Mobile Networks. 4.2. Tap “Network mode eSIM” and select “3G only”. 4.3. Try to trigger a connection by opening any website. 4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Set up your DMI</h4> 5.1. Open the DENT app.<img src="/faq-media/123_a977af7842.webp" alt="123.webp">5.2. Tap DMI → Setting → Profile.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp"> This screen displays your currently active DMI entry preceded by an asterisk (*). 5.3. In the list below, find the country you are currently in and remember which DMI entry it has. List of DMI entries <img class="image_resized" style="width:75%;" src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp"> &nbsp;5.4. Return to the DMI settings. 5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp">5.6. Restart your device. Once your device has restarted make sure that Wi-Fi is OFF and Mobile Data is ON and check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>6. Select network manually</h4> 6.1 Open your Settings → Connections → Mobile networks → Network operators<img class="image_resized" style="width:50%;" src="/faq-media/samsung_1_7b10a13475.webp" alt="samsung (1).webp">6.2. Under the Network section, turn OFF the Automatically select network option. 6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection. If these steps don't help, please contact us for further assistance.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
#### **1. Turn off WIFI and turn on Mobile Data**
![image (13).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_13_8fe770d876.png)
>>1.1. Open Control Center.
>>1.2. Turn **OFF** WIFI and turn **ON** Mobile Data.
>>1.3. Wait until the LTE or 3G connection appears
#### **2. Select eSIM for Mobile data usage**
>>2.1. Go to your device Settings > Connections > SIM manager > Mobile data
![image.png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_2d9c764289.png)
>>2.2. Select your WiFi Map eSIM.
#### **3. Enable Data roaming**
>>3.1 Settings > Connections > Mobile Networks and turn ON Data roaming.
>>>![samsung.png](https://d-r2z6w7-strapi.wifimap.io/uploads/samsung_5789ec902a.png)
>>>This will not cause any extra costs.
>>3.2. Restart your device
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **4. Switch to 3G.**
>>4.1. Go to **Settings** > **Connections** > **Mobile Networks**.
>>4.2. Tap “**Network mode eSIM**” and select “**3G only**”.
>>4.3. Try to trigger a connection by opening any website.
>>4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **5. Set up your DMI**
>>5.1. Open the DENT app.
>>>![123.png](https://d-r2z6w7-strapi.wifimap.io/uploads/123_5aedb8bef9.png)
>>5.2. Tap DMI -> Setting -> Profile.
>>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_ea0449ffbe.png)
>>This screen displays your currently active DMI entry preceded by an asterisk (*).
>>5.3. In the list below, find the country you are currently in and remember which DMI entry it has.
>>List of DMI entries
![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_cd32ce0a8b.png)
>>5.4. Return to the DMI settings.
>>5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_ffb5cce3af.png)
>>5.6. Restart your device.
>>Once your device has restarted make sure that Wi-Fi is **OFF** and Mobile Data is **ON** and check your mobile internet connection.
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **6. Select network manually**
>>6.1 Open your Settings -> Connections -> Mobile networks -> Network operators
>>![samsung (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/samsung_1_412368e458.png)
>>6.2. Under the Network section, turn **OFF** the Automatically select network option.
>>6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.
_If these steps don't help, please contact us for further assistance._

Here you can find out how to troubleshoot your Samsung-related eSIM issues.

forSamsungDevices

For Samsung devices

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4>1. Turn off WIFI and turn on Mobile data</h4><img class="image_resized" style="width:75%;" src="/faq-media/image_13_1_886d011ada.webp" alt="image (13) (1).webp"> 1.1. Open the Control Center.1.2. Turn OFF WIFI and turn ON Mobile Data.1.3. Wait until the LTE or 3G connection appears.<hr><h4>2. Select eSIM for Mobile data usage and turn on Roaming data</h4>Go to your device Settings → Network &amp; internet → SIMs → Your eSIM (DENT), and make sure that:2.1. eSIM is selected for Mobile Data usage.2.2. Data roaming is ON.<img class="image_resized" style="width:75%;" src="/faq-media/image_14_1_fed7bc3849.webp" alt="image (14) (1).webp">&nbsp;2.3. Restart your device.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>3. Switch to 3G</h4> 3.1. Go to your device’s Settings → Network &amp; internet → SIMs → DENT → Tap ‘Preferred network type’ and select 3G<img class="image_resized" style="width:75%;" src="/faq-media/iphone_4_e6ccd8e140.webp" alt="iphone (4).webp">This helps to connect to the correct mobile network&nbsp;3.2. Try to trigger a connection by opening any website.3.3. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Set up your DMI</h4> 4.1. Go to the SIM toolkit app<img src="/faq-media/123_a977af7842.webp" alt="123.webp">&nbsp;4.2. Tap your DENT eSIM → DMI → Settings → Profile.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp">This screen displays your currently active DMI entry preceded by an asterisk (*).&nbsp;4.3. In the list below, find the country you are currently in and remember which DMI entry it has.&nbsp;List of DMI entries<img class="image_resized" style="width:75%;" src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp">&nbsp;4.4. Return to the DMI settings.4.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp"> 4.6. Restart your device. Once your device has restarted make sure that WiFi is OFF and Mobile Data is ON and check your mobile internet connection.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Select network manually</h4>5.1. Go to your device Settings → Network &amp; internet → SIMs → Your eSIM (DENT).5.2. Under the Network section, turn OFF the Automatically select network option.<img class="image_resized" style="width:75%;" src="/faq-media/iphone_2_879befae45.webp" alt="iphone (2).webp">&nbsp; 5.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.&nbsp;If these steps don't help, please contact us for further assistance.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.

 

#### **1. Turn off WIFI and turn on Mobile data**

>>>![image (13).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_13_5361399fb4.png)
>>1.1. Open the Control Center.

>>1.2. Turn **OFF** WIFI and turn **ON** Mobile Data.

>>1.3. Wait until the LTE or 3G connection appears.

 

#### **2. Select eSIM for Mobile data usage and turn on Roaming data**
>>Go to your device **Settings > Network & internet > SIMs > Your eSIM (DENT)**, and make sure that:

>>2.1. eSIM is selected for Mobile Data usage.

>>2.2. Data roaming is ON.
>>>![image (14).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_14_1cc635ec30.png)
>>2.3. Restart your device.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **3. Switch to 3G**
>>3.1. Go to your device’s Settings > Network & internet > SIMs > DENT > Tap ‘Preferred network type’ and select 3G
>>>![iphone (4).png](https://d-r2z6w7-strapi.wifimap.io/uploads/iphone_4_54c845aae0.png)

>>This helps to connect to the correct mobile network

>>3.2. Try to trigger a connection by opening any website.

>>3.3. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **4. Set up your DMI**
>>4.1. Go to the **SIM toolkit** app
>>>![Screenshot_20230329-190340 (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/Screenshot_20230329_190340_1_961223b5fc.png)

>>4.2. Tap your **DENT eSIM -> DMI-> Settings -> Profile**.
>>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_aa70133f89.png)

>>This screen displays your currently active DMI entry preceded by an asterisk (*).

>>4.3. In the list below, find the country you are currently in and remember which DMI entry it has.

>>>List of DMI entries
>>>>![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_81182c39f7.png)
>>4.4. Return to the DMI settings.

>>4.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_9329c23209.png)

4.6. Restart your device.
>>Once your device has restarted make sure that Wi-Fi is **OFF** and Mobile Data is **ON** and check your mobile internet connection.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **5. Select network manually**
>>5.1. Go to your device **Settings > Network & internet > SIMs > Your eSIM (DENT)**. 

>>5.2. Under the Network section, turn **OFF** the Automatically select network option.
>>>![iphone (2).png](https://d-r2z6w7-strapi.wifimap.io/uploads/iphone_2_77d116fbf8.png)

>>5.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.

 

>>If these steps don't help, please contact us for further assistance.

Here you can find out how to troubleshoot your Google-related eSIM issues.

Buying an eSIM

Setting up an eSIM

Using & managing an eSIM

Device compatibility

Troubleshooting

What if I accidentally removed my eSIM plan?

Soalan berkaitan

For iOS devices

For Samsung devices

For Google devices

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