If you have any questions about your WiFi Map eSIM, you’ll find your answer here.

An eSIM, or embedded SIM card, is the next step in SIM card evolution. Instead of the familiar physical cards we insert into our devices, an eSIM is a digital SIM. This design streamlines the process of toggling between carriers and plans, eliminating the need for multiple physical SIM cards.&nbsp;<h3 style="margin-left:0px;">Benefits of Using WiFi Map’s Global eSIM</h3><ol><li>No More Local SIM Card Purchases: With an eSIM, there’s no need to buy local SIM cards every time you travel. This not only saves time and hassle but also avoids the risk of losing or damaging tiny SIM cards during switches. &nbsp;</li><li>Avoid Expensive Roaming Fees: One of the major pain points for travelers is the exorbitant roaming fees charged by carriers. With our Global eSIM, you can say goodbye to these unnecessary costs, ensuring you remain connected without breaking the bank. &nbsp;</li><li>Seamless Global Connectivity: Instead of purchasing and installing numerous regional plans, our eSIM allows you to set up just once and then use it across the globe. The convenience of having one eSIM for over 70 countries is unparalleled. &nbsp;</li><li>Saving Data with WiFi Finder: WiFi Map brings together a database with millions of free WiFi hotspots and brand new eSIM technology. When combined, they provide the best connectivity experience for travelers all over the world.</li></ol><h3 style="margin-left:0px;">How Does It Work?</h3>WiFi Map’s Global eSIM is instantly installed on all eSIM compatible devices directly from the WiFi Map app, providing a 4G/LTE connection wherever you go. Please note that the Global eSIM offers only data connectivity, meaning there’s no accompanying phone number.Enjoy the benefits of a 4G/LTE connection, ensuring a smooth browsing experience—vital for tasks such as video calls, streaming, or downloading large files.

An eSIM, or embedded SIM card, is the next step in SIM card evolution. Instead of the familiar physical cards we insert into our devices, an eSIM is a digital SIM. This design streamlines the process of toggling between carriers and plans, eliminating the need for multiple physical SIM cards.


### Benefits of Using WiFi Map's Global eSIM

1. **No More Local SIM Card Purchases**: With an eSIM, there's no need to buy local SIM cards every time you travel. This not only saves time and hassle but also avoids the risk of losing or damaging tiny SIM cards during switches.

2. **Avoid Expensive Roaming Fees**: One of the major pain points for travelers is the exorbitant roaming fees charged by carriers. With our Global eSIM, you can say goodbye to these unnecessary costs, ensuring you remain connected without breaking the bank.
 
3. **Seamless Global Connectivity**: Instead of purchasing and installing numerous regional plans, our eSIM allows you to set up just once and then use it across the globe. The convenience of having one eSIM for over 70 countries is unparalleled.
 
4. **Saving Data with WiFi Finder**: WiFi Map brings together a database with millions of free WiFi hotspots and brand new eSIM technology. When combined, they provide the best connectivity experience for travelers all over the world. 


### How Does It Work?

WiFi Map's Global eSIM is instantly installed on all eSIM compatible devices directly from the WiFi Map app, providing a 4G/LTE connection wherever you go. Please note that the Global eSIM offers only data connectivity, meaning there's no accompanying phone number.

Enjoy the benefits of a 4G/LTE connection, ensuring a smooth browsing experience—vital for tasks such as video calls, streaming, or downloading large files.

An eSIM is an embedded SIM card available on eSIM capable devices. It allows you to activate and use a cellular plan from your carrier without having to insert a physical SIM card.

whatIsAnESim

What is an eSIM?

Yes, after eSIM activation your device starts using both your physical SIM card and the eSIM at the same time. So, your current phone number will be available when using cellular data from eSIM.

Yes, after eSIM activation your device starts using both your physical SIM card and the eSIM at the same time. So, your current phone number will be available when using cellular data from eSIM.

Here you can find out about the compatibility of eSIM with a regular SIM card.

isEsimCompatibleWithRegularPhysicalSim

Is eSIM compatible with regular physical SIM?

Most eSIMs cannot be reinstalled, which means that if you remove your eSIM you may encounter an error when trying to download it again.We recommend temporarily disabling the eSIM when you are not using it to save on data usage. However, once activated the eSIM validity will not stop.Please contact us for more information.

Most eSIMs cannot be reinstalled, which means that if you remove your eSIM you may encounter an error when trying to download it again.

We recommend temporarily disabling the eSIM when you are not using it to save on data usage. However, once activated the eSIM validity will not stop.

Please contact us for more information.

Most eSIMs cannot be reinstalled, which means that if you remove your eSIM you may encounter an error when trying to download it again.

canIReinstallAnEsim

Can I reinstall an eSIM?

Our eSIM is for mobile internet only. It does not come with a mobile phone number and it is not supposed to make phone calls or send SMS. However, you can use VoIP apps such as WhatsApp or Skype to make voice calls and text.

Our eSIM is for mobile internet only. It does not come with a mobile phone number and it is not supposed to make phone calls or send SMS.
However, you can use VoIP apps such as WhatsApp or Skype to make voice calls and text.

canIMakePhoneCallsOrSendSmsWithEsimService

Can I make phone calls or send SMS with eSIM service?

buyingAnESim

settingUpAnESim

Here are a few straightforward tips to help you reduce data consumption.<h2> Activate Low Data Mode / Data Saver</h2>This function will temporarily pause automatic updates and background tasks when your device isn't connected to Wi-Fi, helping save your cellular data.<h3>For iOS:</h3> Go to Settings → Cellular → Your eSIM plan and turn on Low Data Mode, located at the bottom of the screen.&nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/group_2029267232_4_2c2b22c1c7.webp" alt="group_2029267232_4.webp"><h3> For Android:</h3>On Google phones: Go to Settings → Network &amp; internet → Data Saver and switch Data Saver ON.On Samsung phones: &nbsp;Go to Settings → Connections → Data usage and turn Data saver ON.<img class="image_resized" style="width:50%;" src="/faq-media/Group_2029267663_50c02ed379.webp" alt="Group 2029267663.webp"> &nbsp;<h4>Disable Auto-Downloads in Messaging Apps</h4>Messaging applications like WhatsApp and Telegram are programmed to automatically download media files.&nbsp;To adjust this, open your messaging app, go to Settings → Data and Storage and turn off automatic media downloads when using cellular.<img class="image_resized" style="width:50%;" src="/faq-media/group_20292672332_60ec6a9d7e.webp" alt="group_20292672332.webp"><h4> Use WiFi Map's Offline Maps</h4>Open WiFi Map and download the [offline map](link) for your area. This gives you a map of free Wi-Fi hotspots you can use instead of cellular data. It's a great way to keep your data use low and save money.<img src="/faq-media/offline_widget_no_infodsa_a85b8a41ec.webp" alt="offline_widget_no_infodsa.webp"> By following these easy steps, you can optimize your eSIM data usage and lower your expenses.

Here are a few straightforward tips to help you reduce data consumption.
  
  
## **Activate Low Data Mode / Data Saver**

This function will temporarily pause automatic updates and background tasks when your device isn't connected to Wi-Fi, helping save your cellular data.
 

### For iOS:


Go to **Settings** > **Cellular** > **Your eSIM plan** and turn on **Low Data Mode**, located at the bottom of the screen.

![group_2029267232_4.png](https://d-r2z6w7-strapi.wifimap.io/uploads/group_2029267232_4_96b450c2cf.png)


### For Android:

On Google phones: Go to **Settings** > **Network & internet** > **Data Saver** and switch **Data Saver** ON.

On Samsung phones:  Go to **Settings** > **Connections** > **Data usage** and turn **Data saver** ON.

 
![Group 2029267663.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267663_9bf5a3dbfc.png)

 

#### **Disable Auto-Downloads in Messaging Apps**
Messaging applications like WhatsApp and Telegram are programmed to automatically download media files.

 

To adjust this, open your messaging app, go to **Settings** > **Data and Storage** and turn off automatic media downloads when using cellular.

 
![group_20292672332.png](https://d-r2z6w7-strapi.wifimap.io/uploads/group_20292672332_d46a9dbb90.png)


#### **Use WiFi Map's Offline Maps**
Open WiFi Map and download the [offline map](link) for your area. This gives you a map of free Wi-Fi hotspots you can use instead of cellular data. It's a great way to keep your data use low and save money.

 
![offline_widget_no_infodsa.png](https://d-r2z6w7-strapi.wifimap.io/uploads/offline_widget_no_infodsa_7fa9a7ae85.png)


By following these easy steps, you can optimize your eSIM data usage and lower your expenses.

At WiFi Map, we're focused on helping you make the most of your eSIM.

practicalTipsForDataSavings

Practical Tips for Data Savings

eSIM activation requires an internet connection, so we strongly suggest you activate before arriving at your destination. But you could also use local Wi-Fi at the airport to place order and activate eSIM right after landing.

eSIM activation requires an internet connection, so we strongly suggest you activate before arriving at your destination.
But you could also use local Wi-Fi at the airport to place order and activate eSIM right after landing.

We strongly suggest you activate before arriving at your destination.

shallIActivateESimBeforeOrAfterLanding

Shall I activate eSIM before or after landing?

usingAndManagingAnESim

WiFi Map eSIM works on all eSIM compatible devices shown below:<h2>Android:</h2><h3> Samsung eSIM phones:</h3> 1. Samsung Galaxy S22 Ultra 5G 2. Samsung Galaxy S22+ 5G 3. Samsung Galaxy S22 5G 4. Samsung Galaxy S21 Ultra 5G 5. Samsung Galaxy S21 5G 6. Samsung Galaxy S21+ 5G 7. Samsung Galaxy S20 8. Samsung Galaxy S20+ 9. Samsung Galaxy Note 20+ 10. Samsung Galaxy Note 20 11. Samsung Galaxy Note 20 Ultra 12. Samsung Galaxy Fold 13. Samsung Galaxy Z Flip 14. Samsung Galaxy Z Flip 3 5G 15. Samsung Galaxy Z Fold 2 Important: The following Samsung phones DO NOT support eSIM: 1. Samsung S20/S21 FE Series; 2. Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 originated from Hong Kong 3. Samsung devices originating from the USA and Canada. For Samsung S21 series (with the exemption of FE models) for Canada and the USA, if you already have the One UI 4, this update may add the eSIM capability to your device.<h3>Google Pixel eSIM phones:</h3> 1 .Google Pixel 3 &amp; 3 XL 2. Google Pixel 3a &amp; 3a XL 3. Google Pixel 4, 4a &amp; 4 XL 4. Google Pixel 5 5. Google Pixel 6 6. Google Pixel 6 Pro Important: The following Pixel phones DO NOT support eSIM technology: 1. Pixel 3 phones manufactured in Australia, Taiwan, and Japan; 2. Pixel 3 phones purchased with the service from US or Canadian carriers other than Sprint and Google Fi; 3. Pixel 3a phones purchased in South East Asia and with Verizon service. Pixel 3 from Australia, Taiwan, and Japan&nbsp;<h3>Other Android phones with eSIM</h3><h4> Xiaomi</h4> 1. Xiaomi 13&nbsp; 2. Xiaomi 13 Lite 3. Xiaomi 13 PRO 4. Xiaomi 12T 5. Xiaomi 12T PRO<h4> HAMMER</h4> 1. HAMMER Explorer PRO 2. HAMMER Blade 3 3. HAMMER Blade 5G<h4> Motorola</h4> 1. Motorola Razr 2019 2. Motorola Razr 5G<h4> Huawei</h4> 1. Huawei P40 2. Huawei P40 Pro* 3. Huawei Mate 40 Pro Important: *Huawei P40 Pro+ DO NOT support eSIM.<h4> Others</h4> 1. Nuu Mobile X5 2. Gemini PDA 4G+Wi-Fi 3. OPPO Find X3 Pro* 4. OPPO Find X5 Pro* 5. OPPO Find X5* 6. Sony Xperia 10 III Lite Important: *Regions that do not support dual SIM cards on Oppo phones: Australia (Telstra and Optus), and Japan (KDDI)&nbsp;<h2>iOS:</h2>1. iPhone XR 2. iPhone XS, iPhone XS MAX 3. iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max 4. iPhone SE 2 (2020), iPhone SE 3 (2022) 5. iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max 6. iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max 7. iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max 8. iPad (7th gen or later), iPad Air (3rd gen or later), iPad Pro (3rd gen or later), iPad mini (5th gen or later).&nbsp;NOTE: Your device must not have any <a href="https://www.wifimap.io/faq/esim/troubleshooting/possibleESimRestrictionsForIPhone">eSIM restrictions</a> ⚠️

WiFi Map eSIM works on all eSIM compatible devices shown below:

### **Android**:
#### **Samsung eSIM phones**:
>1. Samsung Galaxy S22 Ultra 5G
>2. Samsung Galaxy S22+ 5G
>3. Samsung Galaxy S22 5G
>4. Samsung Galaxy S21 Ultra 5G
>5. Samsung Galaxy S21 5G
>6. Samsung Galaxy S21+ 5G
>7. Samsung Galaxy S20
>8. Samsung Galaxy S20+
>9. Samsung Galaxy Note 20+
>10. Samsung Galaxy Note 20
>11. Samsung Galaxy Note 20 Ultra
>12. Samsung Galaxy Fold
>13. Samsung Galaxy Z Flip
>14. Samsung Galaxy Z Flip 3 5G
>15. Samsung Galaxy Z Fold 2
>>Important:
>>The following Samsung phones DO NOT support eSIM:
>>Samsung S20/S21 FE Series;
>>Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 originated from Hong Kong
>>Samsung devices originating from the USA and Canada.
>>For Samsung S21 series (with the exemption of FE models) for Canada and the USA, if you already have the One UI 4, this update may add the eSIM capability to your device.

#### **Google Pixel eSIM phones:**
>1 .Google Pixel 3 & 3 XL
>2. Google Pixel 3a & 3a XL
>3. Google Pixel 4, 4a & 4 XL
>4. Google Pixel 5
>5. Google Pixel 6
>6. Google Pixel 6 Pro
>>Important: The following Pixel phones DO NOT support eSIM technology:
Pixel 3 phones manufactured in Australia, Taiwan, and Japan;
Pixel 3 phones purchased with the service from US or Canadian carriers other than Sprint and Google Fi;
Pixel 3a phones purchased in South East Asia and with Verizon service. Pixel 3 from Australia, Taiwan, and Japan

#### **Other phones with eSIM**
##### **Xiaomi**
>1. Xiaomi 13 
>2. Xiaomi 13 Lite
>3. Xiaomi 13 PRO
>4. Xiaomi 12T
>5. Xiaomi 12T PRO
##### **HAMMER**
>6. HAMMER Explorer PRO
>7. HAMMER Blade 3
>8. HAMMER Blade 5G
##### **Motorola**
>9. Motorola Razr 2019
>10. Motorola Razr 5G
##### **Huawei**
>11. Huawei P40
>12. Huawei P40 Pro*
>13. Huawei Mate 40 Pro
>>Important:
*Huawei P40 Pro+ DO NOT support eSIM.
Others
Nuu Mobile X5
Gemini PDA 4G+Wi-Fi
OPPO Find X3 Pro*
OPPO Find X5 Pro*
OPPO Find X5*
Sony Xperia 10 III Lite
>>Important:
*Regions that do not support dual SIM cards on Oppo phones: Australia (Telstra and Optus), and Japan (KDDI)

### **iOS**:

1. iPhone XR
2. iPhone XS, iPhone XS MAX
3. iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
4. iPhone SE 2 (2020), iPhone SE 3 (2022)
5. iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max
6. iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max
7. iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
8. iPad (7th gen or later), iPad Air (3rd gen or later), iPad Pro (3rd gen or later), iPad mini (5th gen or later).

NOTE: Your device must not have any [SIM restrictions](https://d-r2z6w7.wifimap.io/faq/esim/troubleshooting/possibleESimRestrictionsForIPhone) ⚠️

Here you can find all eSIM compatible devices (iOS, Android)

CompatibileDevices

Device Compatibility

deviceCompatibility

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4> 1. Turn off WiFi and turn on Cellular Data</h4><img class="image_resized" style="width:50%;" src="/faq-media/e_SI_Mtrouble1_9af231ecaa.webp" alt="eSIMtrouble1.webp"> 1.1. Open Control Center. 1.2. Turn off WiFi and turn on Cellular Data. 1.3. Wait until the LTE or 3G connection appears. 1.4. Check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>2. Select eSIM for Cellular data usage</h4>2.1. Go to your device Settings → Cellular → Cellular data.<img class="image_resized" style="width:50%;" src="/faq-media/esimtrouble2_b8052cc084.webp" alt="esimtrouble2.webp"> 2.2. Select your WiFi Map eSIM. 2.3. Check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>3. Enable Data roaming</h4>3.1. Go to your device Settings → Cellular → Your eSIM. 3.2. Switch on the Data Roaming toggle.&nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/esimtrouble3_988b301bb4.webp" alt="esimtrouble3.webp">This will not cause any extra costs.&nbsp;3.3. Restart your device. 3.4. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Switch to 3G</h4>4.1. Go to your device Settings → Cellular → Your eSIM. 4.2. Tap ‘Voice &amp; Data’ and select 3G.<img class="image_resized" style="width:50%;" src="/faq-media/Group_2029267671c_d8edaf00d1.webp" alt="Group 2029267671c.webp">This helps to connect to the correct mobile network&nbsp;4.3. Try to trigger a connection by opening any website. 4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Set up your DMI</h4>5.1. Go to Settings → Cellular → Your eSIM and tap 'SIM Applications'. If the 'SIM Applications' option is not available, proceed to step 5. 5.2. Tap DMI → Settings → Profile. &nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp">This screen displays your currently active DMI entry preceded by an asterisk (*).&nbsp;5.3. In the list below, find the country you are currently in and remember which DMI entry it has.List of DMI entries<figure class="image image_resized" style="width:75%;"><img src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp"></figure> 5.4. Return to the DMI settings. 5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step. &nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp"> &nbsp;5.6. Restart your device. 5.7. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>6. Select network manually</h4>6.1. Go to Settings → Cellular → Your eSIM and tap 'Network Selection'.&nbsp;<img class="image_resized" style="width:50%;" src="/faq-media/network_selection_4c59172fe4.webp" alt="network selection.webp">&nbsp;6.2. Turn off the 'Automatic' option.<img class="image_resized" style="width:50%;" src="/faq-media/automatic_1_ef2b1cccb2.webp" alt="automatic (1).webp">&nbsp;6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.Also, in case your eSIM activation failed, the most likely reason for it would be that your phone is actually SIM locked. Please check if your device has any SIM restrictions.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
#### 1. Turn off WiFi and turn on Cellular Data
>>![eSIMtrouble1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/e_SI_Mtrouble1_47c9cda595.png)
>>1.1. Open Control Center.
>>1.2. Turn off Wi-Fi and turn on Cellular Data.
>>1.3. Wait until the LTE or 3G connection appears.
>>1.4. Check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### 2. Select eSIM for Cellular data usage
>>2.1. Go to your device Settings > Cellular > Cellular data.
>>![esimtrouble2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/esimtrouble2_208c7bbb9a.png)
>>2.2. Select your WiFi Map eSIM.
>>2.3. Check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### 3. Enable Data roaming
>>3.1. Go to your device Settings > Cellular > Your eSIM.
>>3.2. Switch on the Data Roaming toggle.
>>![esimtrouble3.png](https://d-r2z6w7-strapi.wifimap.io/uploads/esimtrouble3_d0fe998ef7.png)
>>This will not cause any extra costs.
>>3.3. Restart your device.
>>3.4. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 4. Switch to 3G
>>4.1. Go to your device Settings > Cellular > Your eSIM.
>>4.2. Tap ‘Voice & Data’ and select 3G.
>>![Group 2029267671c.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267671c_9de88c99c0.png)
>>This helps to connect to the correct mobile network
>>4.3. Try to trigger a connection by opening any website.
>>4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 5. Set up your DMI
>>5.1. Go to Settings > Cellular > Your eSIM and tap 'SIM Applications'.
If the 'SIM Applications' option is not available, proceed to step 5.
>>5.2. Tap DMI > Settings > Profile.
>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_923876bd73.png)
>>This screen displays your currently active DMI entry preceded by an asterisk (*).
>>5.3. In the list below, find the country you are currently in and remember which DMI entry it has.
>>><List of DMI entries>
>>>![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_bb093ec69f.png)
>>5.4. Return to the DMI settings.
>>5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_cb713c66eb.png)
>>5.6. Restart your device.
>>5.7. Make sure you turn off Wi-Fi and turn on Cellular Data, and then check your mobile internet connection.
>>
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

#### 6. Select network manually
>>6.1. Go to Settings > Cellular > Your eSIM and tap 'Network Selection'.
>>![network selection.png](https://d-r2z6w7-strapi.wifimap.io/uploads/network_selection_38c4ad9ef8.png)
>>6.2. Turn off the 'Automatic' option.
>>![automatic.png](https://d-r2z6w7-strapi.wifimap.io/uploads/automatic_eb5a05678a.png)
>>6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.

Also, in case your **eSIM activation failed**, the most likely reason for it would be that your phone is actually SIM locked.
Please check if your device has any SIM restrictions.

Here you can find out how to troubleshoot your iOS-related eSIM issues.

forIOSDevices

For iOS devices

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4> 1. Turn off WIFI and turn on Mobile Data</h4>&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/image_13_1_886d011ada.webp" alt="image (13) (1).webp">1.1. Open Control Center. 1.2. Turn OFF WIFI and turn ON Mobile Data. 1.3. Wait until the LTE or 3G connection appears<hr><h4>2. Select eSIM for Mobile data usage</h4> 2.1. Go to your device Settings → Connections → SIM manager → Mobile data<img class="image_resized" style="width:75%;" src="/faq-media/image_16_9eb228675f.webp" alt="image (16).webp"> 2.2. Select your WiFi Map eSIM.<hr><h4>3. Enable Data roaming</h4> 3.1 Settings → Connections → Mobile Networks and turn ON Data roaming. &nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/samsung_277683b9ca.webp" alt="samsung.webp">This will not cause any extra costs.&nbsp;3.2. Restart your device ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Switch to 3G.</h4> 4.1. Go to Settings → Connections → Mobile Networks. 4.2. Tap “Network mode eSIM” and select “3G only”. 4.3. Try to trigger a connection by opening any website. 4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Set up your DMI</h4> 5.1. Open the DENT app.<img src="/faq-media/123_a977af7842.webp" alt="123.webp">5.2. Tap DMI → Setting → Profile.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp"> This screen displays your currently active DMI entry preceded by an asterisk (*). 5.3. In the list below, find the country you are currently in and remember which DMI entry it has. List of DMI entries <img class="image_resized" style="width:75%;" src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp"> &nbsp;5.4. Return to the DMI settings. 5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp">5.6. Restart your device. Once your device has restarted make sure that Wi-Fi is OFF and Mobile Data is ON and check your mobile internet connection. ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>6. Select network manually</h4> 6.1 Open your Settings → Connections → Mobile networks → Network operators<img class="image_resized" style="width:50%;" src="/faq-media/samsung_1_7b10a13475.webp" alt="samsung (1).webp">6.2. Under the Network section, turn OFF the Automatically select network option. 6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection. If these steps don't help, please contact us for further assistance.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.
#### **1. Turn off WIFI and turn on Mobile Data**
![image (13).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_13_8fe770d876.png)
>>1.1. Open Control Center.
>>1.2. Turn **OFF** WIFI and turn **ON** Mobile Data.
>>1.3. Wait until the LTE or 3G connection appears
#### **2. Select eSIM for Mobile data usage**
>>2.1. Go to your device Settings > Connections > SIM manager > Mobile data
![image.png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_2d9c764289.png)
>>2.2. Select your WiFi Map eSIM.
#### **3. Enable Data roaming**
>>3.1 Settings > Connections > Mobile Networks and turn ON Data roaming.
>>>![samsung.png](https://d-r2z6w7-strapi.wifimap.io/uploads/samsung_5789ec902a.png)
>>>This will not cause any extra costs.
>>3.2. Restart your device
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **4. Switch to 3G.**
>>4.1. Go to **Settings** > **Connections** > **Mobile Networks**.
>>4.2. Tap “**Network mode eSIM**” and select “**3G only**”.
>>4.3. Try to trigger a connection by opening any website.
>>4.4. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **5. Set up your DMI**
>>5.1. Open the DENT app.
>>>![123.png](https://d-r2z6w7-strapi.wifimap.io/uploads/123_5aedb8bef9.png)
>>5.2. Tap DMI -> Setting -> Profile.
>>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_ea0449ffbe.png)
>>This screen displays your currently active DMI entry preceded by an asterisk (*).
>>5.3. In the list below, find the country you are currently in and remember which DMI entry it has.
>>List of DMI entries
![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_cd32ce0a8b.png)
>>5.4. Return to the DMI settings.
>>5.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_ffb5cce3af.png)
>>5.6. Restart your device.
>>Once your device has restarted make sure that Wi-Fi is **OFF** and Mobile Data is **ON** and check your mobile internet connection.
>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.
#### **6. Select network manually**
>>6.1 Open your Settings -> Connections -> Mobile networks -> Network operators
>>![samsung (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/samsung_1_412368e458.png)
>>6.2. Under the Network section, turn **OFF** the Automatically select network option.
>>6.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.
_If these steps don't help, please contact us for further assistance._

Here you can find out how to troubleshoot your Samsung-related eSIM issues.

forSamsungDevices

For Samsung devices

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.<h4>1. Turn off WIFI and turn on Mobile data</h4><img class="image_resized" style="width:75%;" src="/faq-media/image_13_1_886d011ada.webp" alt="image (13) (1).webp"> 1.1. Open the Control Center.1.2. Turn OFF WIFI and turn ON Mobile Data.1.3. Wait until the LTE or 3G connection appears.<hr><h4>2. Select eSIM for Mobile data usage and turn on Roaming data</h4>Go to your device Settings → Network &amp; internet → SIMs → Your eSIM (DENT), and make sure that:2.1. eSIM is selected for Mobile Data usage.2.2. Data roaming is ON.<img class="image_resized" style="width:75%;" src="/faq-media/image_14_1_fed7bc3849.webp" alt="image (14) (1).webp">&nbsp;2.3. Restart your device.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>3. Switch to 3G</h4> 3.1. Go to your device’s Settings → Network &amp; internet → SIMs → DENT → Tap ‘Preferred network type’ and select 3G<img class="image_resized" style="width:75%;" src="/faq-media/iphone_4_e6ccd8e140.webp" alt="iphone (4).webp">This helps to connect to the correct mobile network&nbsp;3.2. Try to trigger a connection by opening any website.3.3. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>4. Set up your DMI</h4> 4.1. Go to the SIM toolkit app<img src="/faq-media/123_a977af7842.webp" alt="123.webp">&nbsp;4.2. Tap your DENT eSIM → DMI → Settings → Profile.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_1_926bca29fb.webp" alt="dmi 1.webp">This screen displays your currently active DMI entry preceded by an asterisk (*).&nbsp;4.3. In the list below, find the country you are currently in and remember which DMI entry it has.&nbsp;List of DMI entries<img class="image_resized" style="width:75%;" src="/faq-media/DMI_sams_036cd61b68.webp" alt="DMI sams.webp">&nbsp;4.4. Return to the DMI settings.4.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.<img class="image_resized" style="width:75%;" src="/faq-media/dmi_2_fe636f0f79.webp" alt="dmi 2.webp"> 4.6. Restart your device. Once your device has restarted make sure that WiFi is OFF and Mobile Data is ON and check your mobile internet connection.ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.<hr><h4>5. Select network manually</h4>5.1. Go to your device Settings → Network &amp; internet → SIMs → Your eSIM (DENT).5.2. Under the Network section, turn OFF the Automatically select network option.<img class="image_resized" style="width:75%;" src="/faq-media/iphone_2_879befae45.webp" alt="iphone (2).webp">&nbsp; 5.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.&nbsp;If these steps don't help, please contact us for further assistance.

To troubleshoot your eSIM issue, please follow the steps below in order. Tap on each step to expand it for more detailed instructions. It's important to follow the steps carefully as they cover common solutions for eSIM problems.

 

#### **1. Turn off WIFI and turn on Mobile data**

>>>![image (13).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_13_5361399fb4.png)
>>1.1. Open the Control Center.

>>1.2. Turn **OFF** WIFI and turn **ON** Mobile Data.

>>1.3. Wait until the LTE or 3G connection appears.

 

#### **2. Select eSIM for Mobile data usage and turn on Roaming data**
>>Go to your device **Settings > Network & internet > SIMs > Your eSIM (DENT)**, and make sure that:

>>2.1. eSIM is selected for Mobile Data usage.

>>2.2. Data roaming is ON.
>>>![image (14).png](https://d-r2z6w7-strapi.wifimap.io/uploads/image_14_1cc635ec30.png)
>>2.3. Restart your device.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **3. Switch to 3G**
>>3.1. Go to your device’s Settings > Network & internet > SIMs > DENT > Tap ‘Preferred network type’ and select 3G
>>>![iphone (4).png](https://d-r2z6w7-strapi.wifimap.io/uploads/iphone_4_54c845aae0.png)

>>This helps to connect to the correct mobile network

>>3.2. Try to trigger a connection by opening any website.

>>3.3. Leave it on 3G for a few minutes until you connect, then switch back to 4G/LTE.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **4. Set up your DMI**
>>4.1. Go to the **SIM toolkit** app
>>>![Screenshot_20230329-190340 (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/Screenshot_20230329_190340_1_961223b5fc.png)

>>4.2. Tap your **DENT eSIM -> DMI-> Settings -> Profile**.
>>>![dmi 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_1_aa70133f89.png)

>>This screen displays your currently active DMI entry preceded by an asterisk (*).

>>4.3. In the list below, find the country you are currently in and remember which DMI entry it has.

>>>List of DMI entries
>>>>![DMI (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/DMI_1_81182c39f7.png)
>>4.4. Return to the DMI settings.

>>4.5. Tap on the DMI entry with the same 5-digit prefix you found in the previous step.
>>>![dmi 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/dmi_2_9329c23209.png)

4.6. Restart your device.
>>Once your device has restarted make sure that Wi-Fi is **OFF** and Mobile Data is **ON** and check your mobile internet connection.

>>ℹ️ If the previous steps haven't resolved the issue, proceed to the next step.

 

#### **5. Select network manually**
>>5.1. Go to your device **Settings > Network & internet > SIMs > Your eSIM (DENT)**. 

>>5.2. Under the Network section, turn **OFF** the Automatically select network option.
>>>![iphone (2).png](https://d-r2z6w7-strapi.wifimap.io/uploads/iphone_2_77d116fbf8.png)

>>5.3. Try connecting to each detected mobile network one by one. After each selection, restart your device and try again until you are able to establish a connection.

 

>>If these steps don't help, please contact us for further assistance.

Here you can find out how to troubleshoot your Google-related eSIM issues.

forGoogleDevices

For Google devices

You can check if your iPhone is eSIM carrier unlocked by following these steps:1. Go to your iPhone Settings ⚙️2. Tap General<img class="image_resized" style="width:75%;" src="/faq-media/General_2_2_1_dde6a9d2b0.webp" alt="General_2.2 (1).webp">&nbsp;3. Next, go to the “About” section.<img class="image_resized" style="width:75%;" src="/faq-media/About_2_2_c0e73ab9ce.webp" alt="About_2.2.webp">4. Scroll down and look for the “Network Provider Lock” or “Carrier Lock” option.<img class="image_resized" style="width:75%;" src="/faq-media/Network_Provider_Lock_2_2_a463eeaf97.webp" alt="Network_Provider_Lock_2.2.webp">If you see “No SIM restrictions”, it means that your iPhone is unlocked.⚠️ If the device is locked, it means that you can only use a SIM card/eSIM of the carrier from which you bought your device.⚠️To unlock it, you just need to contact that carrier and request the device to be “unlocked”. After that, you will be able to install and use WiFi Map eSIM.&nbsp;

You can check if your iPhone is eSIM carrier unlocked by following these steps:

1. Go to your iPhone Settings ⚙️

2. Tap General

![General_2.2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/General_2_2_6ee03da7c5.png)

3. Next, go to the “**About**” section.

![About_2.2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/About_2_2_be65b50bfe.png)

4. Scroll down and look for the “**Network Provider Lock**” or “**Carrier Lock**” option.

![Network_Provider_Lock_2.2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Network_Provider_Lock_2_2_d50f225cf6.png)

If you see “**No SIM restrictions**”, it means that your iPhone is unlocked.

⚠️ If the device is locked, it means that you can only use a SIM card/eSIM of the carrier from which you bought your device.⚠️

To unlock it, you just need to contact that carrier and request the device to be “unlocked”. After that, you will be able to install and use WiFi Map eSIM.



Here you can check if your iPhone is eSIM Carrier Unlocked

possibleESimRestrictionsForIPhone

Possible eSIM Restrictions For iPhone

No need to worry! Simply access the eSIM widget and tap on the "Activate" button.

No need to worry! Simply access the eSIM widget and tap on the "Activate" button.

eSIM FAQ

Buying an eSIM

Setting up an eSIM

Using & managing an eSIM

Device compatibility

Troubleshooting

Idiomas

Idiomas