Offline Maps is a feature designed to enable you to browse the map and locate places with free WiFi hotspots even when you're not connected to the internet. This feature allows you to download a detailed map of your current region or your destination to your device, along with information about all the added Wi-Fi hotspots in the area. Therefore, even without an internet connection, you can still access free internet.&nbsp;<h4> Example: Getting Ready for a Trip to Barcelona</h4> Let's imagine that you're planning a visit to Barcelona and upon arrival, you need to promptly locate places with free WiFi hotspots. Here's what you need to do before you leave:&nbsp;1. Tap MY OFFLINE MAPS on the Offline Maps widget.<img class="image_resized" style="width:75%;" src="/faq-media/Group_2029267657_2c7f687dce.webp" alt="Group 2029267657.webp"> 2. Tap the "ADD REGION" button.&nbsp;3. Type "Spain" in the search bar, or find it in the list.&nbsp;4. Choose "Catalonia" from the list and download it.&nbsp;<img class="image_resized" style="width:99.39%;" src="/faq-media/Group_2029267658_46622f7ff3.webp" alt="Group 2029267658.webp">&nbsp;Once you've downloaded it, the map and all WiFi hotspot information will be saved on your device. When you arrive in Barcelona, the app will show you the same info as if you were online, even without an internet connection, assisting you in finding and connecting to a free WiFi hotspot.&nbsp;In short, The Offline Maps feature is a vital asset for any global traveler or local commuter. It guarantees uninterrupted access to essential WiFi information, even in offline mode, facilitating stress-free, well-connected journeys.&nbsp;Don't forget to download the maps you need before your next trip, so you can stay connected with WiFi Map, anytime, anywhere!

Offline Maps is a feature designed to enable you to browse the map and locate places with free WiFi hotspots even when you're not connected to the internet. This feature allows you to download a detailed map of your current region or your destination to your device, along with information about all the added Wi-Fi hotspots in the area. Therefore, even without an internet connection, you can still access free internet.


#### Example: Getting Ready for a Trip to Barcelona
Let's imagine that you're planning a visit to Barcelona and upon arrival, you need to promptly locate places with free WiFi hotspots. Here's what you need to do before you leave:

1. Tap MY OFFLINE MAPS on the Offline Maps widget.

 
![Group 2029267657.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267657_eb591e26d0.png)


2. Tap the "ADD REGION" button.

3. Type "Spain" in the search bar, or find it in the list.

4. Choose "Catalonia" from the list and download it.

 
![Group 2029267658.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267658_cc05e0bb6d.png)

Once you've downloaded it, the map and all WiFi hotspot information will be saved on your device. When you arrive in Barcelona, the app will show you the same info as if you were online, even without an internet connection, assisting you in finding and connecting to a free WiFi hotspot.

 

In short, The Offline Maps feature is a vital asset for any global traveler or local commuter. It guarantees uninterrupted access to essential WiFi information, even in offline mode, facilitating stress-free, well-connected journeys. 

Don't forget to download the maps you need before your next trip, so you can stay connected with WiFi Map, anytime, anywhere!

Offline Maps is a feature designed to enable you to browse the map and locate places with free WiFi hotspots even when you're not connected to the internet. 

offlineMaps

Offline Maps

If you have any questions about WiFi Map account and subscription, you’ll find your answer here.

WiFi Finder feature helps you locate the nearest free WiFi hotspots with information on over 100 million hotspots worldwide, contributed by <a href="https://www.wifimap.io/faq/community/wifiMapCommunity/whatIsWifiMapCommunity">WiFi Map community</a> members.With eSIM, you can enjoy hassle-free, affordable mobile internet access while traveling, without the need for a physical SIM card (available for Android and iOS users).$WIFI is the name of WiFi Map's very own utility token, also known as a digital currency. It allows us to reward our millions of contributors and give them access to the premium WiFi Map services.The speed test feature helps you measure the quality and speed of your internet connection, be it WiFi, 4G or 5G.We also offer additional handy features such as a currency converter, tip calculator, and world clock, which are useful tools for any trip.&nbsp;&nbsp;

**WiFi Finder** feature helps you locate the nearest free WiFi hotspots with information on over 100 million hotspots worldwide, contributed by **WiFi Map community** members.

With **eSIM**, you can enjoy hassle-free, affordable mobile internet access while traveling, without the need for a physical SIM card (available for Android and iOS users).


Our **VPN** service provides you with a secure internet connection and helps you bypass regional restrictions, ensuring your online privacy and security.

**$WIFI** is the name of WiFi Map's very own utility token, also known as a digital currency. It allows us to reward our millions of contributors and give them access to the premium WiFi Map services.


The **speed test** feature helps you measure the quality and speed of your internet connection, be it WiFi, 4G or 5G.

We also offer additional handy features such as a **currency converter, tip calculator**, and **world clock**, which are useful tools for any trip.

WiFi Map is an all-in-one app that offers a range of amazing features to help you stay connected no matter where you are in the world.

whatIsWifiMap

What is WiFi Map

At WiFi Map, we rely on the contributions of our users to expand our global network and provide free internet access to people all over the world.Our contributors are the backbone of our community, voluntarily adding WiFi locations to the map, sharing details, and reporting any problems they encounter, helping others stay connected.As a contributor, you can help improve the accuracy and reliability of our network, gaining the trust of our community and earning the status of <a href="https://www.wifimap.io/faq/wifiMapApp/gettingStarted/trustedContributor">Trusted contributor 🦸‍♂️</a>.Start contributing today by <a href="https://www.wifimap.io/faq/wifiMapApp/gettingStarted/howToAddANewWiFiHotspot">adding WiFi hotspots</a> to the map and help us make the internet accessible to everyone, everywhere!

At WiFi Map, we rely on the contributions of our users to expand our global network and provide free internet access to people all over the world.

 

Our contributors are the backbone of our community, voluntarily adding WiFi locations to the map, sharing details, and reporting any problems they encounter, helping others stay connected.

 

As a contributor, you can help improve the accuracy and reliability of our network, gaining the trust of our community and earning the status of Trusted contributor 🦸‍♂️.

 

Start contributing today by adding WiFi hotspots to the map and help us make the internet accessible to everyone, everywhere!

At WiFi Map, we rely on the contributions of our users to expand our global network and provide free internet access to people all over the world.

contributors

Contributors

At WiFi Map, we deeply value the contributions of members who share our mission of providing free and accessible internet to all. That's why we created the Experienced Contributor status to recognize and reward these valuable members.To become an Experienced Contributor, you need to earn 650 points by signing in and adding at least 5 WiFi hotspots to the WiFi Map app. Once you achieve this status, you'll gain permanent access to all the locked WiFi hotspots in the app.In addition to unlocking these hotspots, you can also earn points by adding WiFi hotspots and unlock pro features for free, increase your ranking on the leaderboard, and work towards the ultimate reward of becoming a Trusted Contributor.By contributing to our mission, you're helping to make free and accessible internet a reality for everyone, everywhere. So start adding WiFi hotspots today and thank you for being a valuable member of the WiFi Map community!

At WiFi Map, we deeply value the contributions of members who share our mission of providing free and accessible internet to all. That's why we created the Experienced Contributor status to recognize and reward these valuable members.

 

To become an Experienced Contributor, you need to earn 650 points by signing in and adding at least 5 WiFi hotspots to the WiFi Map app. Once you achieve this status, you'll gain permanent access to all the locked WiFi hotspots in the app.

 

In addition to unlocking these hotspots, you can also earn points by adding WiFi hotspots and unlock pro features for free, increase your ranking on the leaderboard, and work towards the ultimate reward of becoming a Trusted Contributor.

 

By contributing to our mission, you're helping to make free and accessible internet a reality for everyone, everywhere. So start adding WiFi hotspots today and thank you for being a valuable member of the WiFi Map community!



At WiFi Map, we deeply value the contributions of members who share our mission of providing free and accessible internet to all. That's why we created the Experienced Contributor status to recognize and reward these valuable members.

experiencedContributor

Experienced contributor

Trusted Members are the superheroes 🦸‍♂️ of the WiFi Map community responsible for providing millions of people around the world with free internet access.To become a Trusted Member, you must demonstrate exceptional dedication to our cause by providing the most accurate and up-to-date information on WiFi hotspots, as well as suggesting edits for existing details. This earns our trust and the trust of our users.As a Trusted Contributor, you receive the following benefits:A blue badge next to your profile photo, which distinguishes you as a respected and reliable member of our community.No restrictions on editing WiFi details, giving you the power to help keep our app's information accurate and up-to-date.An invitation to our exclusive private telegram group, where you can participate in discussions with the company's founders about the future of WiFi Map.We greatly value our Trusted Members and appreciate their hard work and dedication. Thank you for being an essential part of our mission to make free internet accessible to everyone, everywhere.

Trusted Members are the superheroes 🦸‍♂️ of the WiFi Map community responsible for providing millions of people around the world with free internet access.

To become a Trusted Member, you must demonstrate exceptional dedication to our cause by providing the most accurate and up-to-date information on WiFi hotspots, as well as suggesting edits for existing details. This earns our trust and the trust of our users.

As a Trusted Contributor, you receive the following benefits:

A blue badge next to your profile photo, which distinguishes you as a respected and reliable member of our community.

No restrictions on editing WiFi details, giving you the power to help keep our app's information accurate and up-to-date.

An invitation to our exclusive private telegram group, where you can participate in discussions with the company's founders about the future of WiFi Map.

We greatly value our Trusted Members and appreciate their hard work and dedication. Thank you for being an essential part of our mission to make free internet accessible to everyone, everywhere.

Trusted Members are the superheroes 🦸‍♂️ of the WiFi Map community responsible for providing millions of people around the world with free internet access.

trustedContributor

Trusted contributor

You can follow our news by subscribing to these resources:&nbsp;WiFI Map Telegram community chat:<a href="https://t.me/wifimap_io"><img class="image_resized" style="width:50%;" src="/faq-media/A_Yem_Or_CUGLY_Xs_C_i_Wax_B8re_V06_b_NX_Ij2_Rhf_YOJ_7t_Hz_RWRJ_7_Pph7_WFFE_Ld_Htav6_L_Wc_Es_CXH_Is_I800b_I_Zp1_JIL_Hzb_B_Qnx_Rwt_Asf_P9_Zj24vxx_Z6d_N_Qcf9x93j_WE_Pejc_K_Dy22_Oq6lpm6_Ly_H5y_A534qo_7a776b52c5.webp" alt="AYemOrCUGLYXsC_-iWaxB8reV06_bNXIj2RhfYOJ7tHzRWRJ7Pph7WFFELdHtav6--LWcEsCXHIsI800bIZp1JILHzbBQnxRwtAsfP9Zj24vxxZ6dNQcf9x93jWEPejcKDy22Oq6lpm6LyH5yA534qo.webp"></a>&nbsp;WiFi Map Twitter account:<a href="https://twitter.com/wifimapapp"><img src="/faq-media/thumbnail_9_FR_9w82_L2_Y5t7hh_Al7_Wgne_Zxkqd_Bnd_DV_VLK_Vk_Tf524_BQ_Zk_U3_n3x_U_Xn_C8_W6_Tpzt_OH_Ikc_Di2_U5iv_A1_IEY_7k_RNPVBS_Ehqve6r_EN_3_Q284_HD_0m_J_5qi_Xifmc_Nza_ZM_74_Oh_Fl7av_V_Eg_Kw_G5u1m_Q_Gd_Wla_9ce839647a.webp" alt="thumbnail_9_FR_9w82_L2_Y5t7hh_Al7_Wgne_Zxkqd_Bnd_DV_VLK_Vk_Tf524_BQ_Zk_U3_n3x_U_Xn_C8_W6_Tpzt_OH_Ikc_Di2_U5iv_A1_IEY_7k_RNPVBS_Ehqve6r_EN_3_Q284_HD_0m_J_5qi_Xifmc_Nza_ZM_74_Oh_Fl7av_V_Eg_Kw_G5u1m_Q_Gd_Wla_.webp"></a>&nbsp;Our Medium:<a href="https://medium.com/wifi-map"><img src="/faq-media/thumbnail_8q9_Ci_Lug_BOE_Hv8_L3q_VV_Ss_Y_Iji_Dz_Iu_FQ_60h_Ihsf0_y6_Bw_Oc_N_Ts_Tl_P_Bk_V_Ge_PTS_Jf_O_Rb4wu6_Jec2_Av12_Hb_Op_Q5_J7_CFZJO_3_Zm_ID_45tn0_IR_Pu_J1_Uk2_XT_1u_P_Nf_404_Vsq4_RL_Upy_Oo_Adn_Kj8d_Z6y_2a9d9f137d.webp" alt="thumbnail_8q9_Ci_Lug_BOE_Hv8_L3q_VV_Ss_Y_Iji_Dz_Iu_FQ_60h_Ihsf0_y6_Bw_Oc_N_Ts_Tl_P_Bk_V_Ge_PTS_Jf_O_Rb4wu6_Jec2_Av12_Hb_Op_Q5_J7_CFZJO_3_Zm_ID_45tn0_IR_Pu_J1_Uk2_XT_1u_P_Nf_404_Vsq4_RL_Upy_Oo_Adn_Kj8d_Z6y_.webp"></a>&nbsp;Our Instagram:<a href="https://www.instagram.com/wifimap/"><img src="/faq-media/thumbnail_Instagram_testing_Tik_Tok_like_fullscreen_feed_b51c070cec_f0facc2245.webp" alt="thumbnail_Instagram_testing_Tik_Tok_like_fullscreen_feed_b51c070cec.webp"></a>

You can follow our news by subscribing to these resources:

 

WiFI Map Telegram community chat:

 
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You can follow our news by subscribing to the media shown on the web page, which you can open by clicking on

whereCanIFollowYourNews

Where can I follow your news?

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and Wi-Fi health score.<h4>What affects the reputation score:</h4>1. Registration via email or social networks. 2. Active contributions, such as additions of new hotspots; updates/corrections of existing hotspots, running speed-tests. 3. Number of subsequent connections to hotspots that were added by you; 4. Length of your WiFi Map membership 5. Contributors with the high reputation score receive a blue badge of a Trusted user.

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and Wi-Fi health score.

#### What affects the reputation score:

1. Registration via email or social networks.
2. Active contributions, such as additions of new hotspots; updates/corrections of existing hotspots, running speed-tests.
3. Number of subsequent connections to hotspots that were added by you;
4. Length of your WiFi Map membership
5. Contributors with the high reputation score receive a blue badge of a Trusted user.

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and Wi-Fi health score.

userReputationScore

User Reputation score

Our ecosystem rewards you in reputation points for contributing to the WiFi Map community. Every action you take that improves the quality of information on our database will earn you points. When you reach certain milestones you’ll receive reputation rewards and unlock premium services for free.<h4>How to earn points:</h4><figure class="table" style="width:62.44%;"><table class="ck-table-resized"><colgroup><col style="width:56.43%;"><col style="width:43.57%;"></colgroup><tbody><tr><td style="text-align:center;">Action</td><td style="text-align:center;">Points</td></tr><tr><td>Sign in to WiFi Map</td><td style="text-align:center;">150</td></tr><tr><td>Add a new WiFi hotspot&nbsp;</td><td style="text-align:center;">100</td></tr><tr><td>Report a problem</td><td style="text-align:center;">5</td></tr><tr><td>Run speed test</td><td style="text-align:center;">5</td></tr></tbody></table></figure><h4> Reward milestones:</h4><figure class="table" style="width:63.57%;"><table class="ck-table-resized"><colgroup><col style="width:56.44%;"><col style="width:43.56%;"></colgroup><tbody><tr><td style="text-align:center;">Reward</td><td style="text-align:center;">Points</td></tr><tr><td>Experienced contributor status</td><td style="text-align:center;">650</td></tr><tr><td>100% ad-free version</td><td style="text-align:center;">1000</td></tr><tr><td>Unlimited offline maps</td><td style="text-align:center;">2000</td></tr><tr><td>Trusted contributor status</td><td style="text-align:center;">10000</td></tr></tbody></table></figure>

Our ecosystem rewards you in reputation points for contributing to the WiFi Map community. Every action you take that improves the quality of information on our database will earn you points. When you reach certain milestones you’ll receive reputation rewards and unlock premium services for free.
 

#### How to earn points:
**Action**                          |  **Points**
Sign in to WiFi Map           |  150
Add a new WiFi hotspot    |  100
Report a problem              |   5
Run speed test                  |   5
 
Reward milestones:
**Reward**                                             |            **Points**
Experienced contributor status               |       650
100% ad-free version                            |             1000
Unlimited offline maps                          |                 2000
Trusted contributor status                     |             10000









Our ecosystem rewards you in reputation points for contributing to the WiFi Map community. Every action you take that improves the quality of information on our database will earn you points. 

howToEarnPoints

How to earn points?

WiFi Map is the world's largest WiFi community that builds a GLOBAL WIRELESS NETWORK to enable people worldwide with FREE internet access.&nbsp; Our community members share information about available WiFi locations to help each other quickly find reliable WiFi hotspots. ​&nbsp;<h2 style="margin-left:0px;">How to add a new WiFi hotspot:</h2>&nbsp;1. Connect to a WiFi hotspot. 2. Open the WiFi Map app. 3. Tap the “Add WiFi” button (only displayed when your device is connected to WiFi). 4. Select a type of WiFi hotspot. 5. Provide information about this WiFi. 6. Done!

WiFi Map is the world's largest Wi-Fi community that builds a GLOBAL WIRELESS NETWORK to enable people worldwide with FREE internet access...

howToAddANewWiFiHotspot

How to add a new WiFi hotspot

gettingStarted

WiFi Map provides you with information about public and private Wi-Fi hotspots that have been added by members of WiFi Map community.<h4> How to connect to Wi-Fi:</h4>1. Open the map. 2. Tap the Wi-Fi hotspot to view all the Wi-Fi details you need to connect: Wi-Fi name, place name, address, and password (if required). 3. Go to the place where this Wi-Fi hotspot is located. You can tap the address field to get a route. 4. Get within range of the Wi-Fi signal (~30m/100ft). 5. Go to your device's Wi-Fi setting and join the network. or tap the CONNECT button that will appear on the Wi-Fi details screen.<figure class="image image_resized" style="width:50%;"><img src="/faq-media/3_1_password_1_1_f1ac167576.webp" alt="3_1_password (1) (1).webp"></figure><h4 style="text-align:center;">Thank you for your contribution!🙏 &nbsp;</h4>

WiFi Map provides you with information about public and private Wi-Fi hotspots that have been added by members of WiFi Map community.


#### How to connect to Wi-Fi:
1. Open the map.
2. Tap the Wi-Fi hotspot to view all the Wi-Fi details you need to connect: Wi-Fi name, place name, address, and password (if required).
3. Go to the place where this Wi-Fi hotspot is located. You can tap the address field to get a route.
4. Get within range of the Wi-Fi signal (~30m/100ft).
5. Go to your device's Wi-Fi setting and join the network.
or
tap the CONNECT button that will appear on the Wi-Fi details screen.
![3_1_password (1) (1).png](https://d-r2z6w7-strapi.wifimap.io/uploads/3_1_password_1_1_acce993a31.png)

#### Thank you for your contribution!🙏


WiFi Map app provides you with detail information about public and private WiFi hotspots that have been added by members of WiFi Map community.

howToConnectToAWifiHotspot

How to connect to a WiFi hotspot

All proposed changes for WiFi should be done via the "Report a problem" feature.&nbsp; You can change the WiFi name, place name, address, or WiFi password. It is also possible to delete an absolutely not working WiFi hotspot.&nbsp;<h4>How to update WiFi info:</h4>&nbsp;1. Go to the Hotspot details. 2. Tap Report a problem. 3. Tap Wrong WiFi details. 4. Follow the instructions.&nbsp;<h4 style="text-align:center;">Thanks for your contribution!🙏</h4>

All proposed changes for WiFi should be done via the "**Report a problem**" feature. 
You can change the WiFi name, place name, address, or WiFi password. It is also possible to delete an absolutely not working WiFi hotspot.

 

#### How to update WiFi info:
1. Go to the **Hotspot details**.
2. Tap **Report a problem**.
3. Tap **Wrong WiFi details**.
4. Follow the instructions.


#### Thanks for your contribution!🙏

All proposed changes for WiFi should be done via the "Report a problem" feature. 

howToUpdateWifiInfo

How to update WiFi info

Your contribution to improving WiFi health helps millions of people get FREE Internet access.<h4>How to heal WiFi hotspot:</h4>1. Choose the WiFi hotspot you want to heal. 2. Go to the place where the WiFi hotspot is located. 3. Get within range of the WiFi signal (~30m/100ft). 4. <a href="https://www.wifimap.io/faq/wifiMapApp/wifiFinder/howToConnectToAWifiHotspot">Connect to the WiFi hotspot</a>. 5. Run Speed Test in the app.The steps above will heal the WiFi hotspot.

Your contribution to improving WiFi health helps millions of people get FREE Internet access.

 

#### How to heal WiFi hotspot:
1. Choose the WiFi hotspot you want to heal.
2. Go to the place where the WiFi hotspot is located.
3. Get within range of the WiFi signal (~30m/100ft).
4. Connect to the WiFi hotspot.
5. Run Speed Test in the app.

The steps above will heal the WiFi hotspot.

Your contribution to improving WiFi health helps millions of people get FREE Internet access.

howToHealWiFiHotspot

How to heal WiFi hotspot?

Please contact our support team via Live Support or at support@wifimap.io and send a screenshot of the WiFi hotspot you want to be deleted.

Please contact our support team via Live Support or at support@wifimap.io and send a screenshot of the WiFi hotspot you want to be deleted.

howToDeleteAWiFiHotspot

How to delete a WiFi hotspot

WiFi Map is an app where people from all over the world voluntarily share information about available WiFi locations to help each other quickly find FREE internet access.The app shows you only WiFi hotspots that were added by WiFi Map community.So if you don't see enough WiFis around you it means that not enough people have shared WiFi within your area. The number of WiFi hotspots near you depends on how active our users in that area were.Please feel free to recommend WiFi Map to your friends and you will get more WiFis around you.

WiFi Map is an app where people from all over the world voluntarily share information about available WiFi locations to help each other quickly find FREE internet access. 

The app shows you only WiFi hotspots that were added by WiFi Map community.

So if you don't see enough WiFis around you it means that not enough people have shared WiFi within your area. The number of WiFi hotspots near you depends on how active our users in that area were.

Please feel free to recommend WiFi Map to your friends and you will get more WiFis around you.

WiFi Map is an app where people from all over the world voluntarily share information about available WiFi locations to help each other quickly find FREE internet access. 

whyAreThereNoWiFiHotspotsNearby

Why are there no WiFi hotspots nearby?

WiFi Map is not supposed to detect WiFi hotspots. The app shows you information about public and private WiFI locations that have been added by WiFi Map community. So if you don't see your neighbor's WiFi, it means that no one has added it to the app yet. Please choose any WiFi hotspot that you see on the map and connect to it.

WiFi Map is not supposed to detect WiFi hotspots. The app shows you information about public and private WiFI locations that have been added by WiFi Map community.
 
So if you don't see your neighbor's WiFi, it means that no one has added it to the app yet.


Please choose any WiFi hotspot that you see on the map and connect to it.

WiFi Map is not supposed to detect WiFi hotspots. The app shows you information about public and private WiFI locations that have been added by WiFi Map community. 

whyIsntMyNeighborsWiFiInTheApp

Why isn't my neighbor's WiFi in the app?

WiFi Map is not supposed to reveal passwords. It shows you information about opened and secured WiFi hotspots that have been shared by WiFi Map community.

WiFi Map is not supposed to reveal passwords. It shows you information about opened and secured WiFi hotspots that have been shared by WiFi Map community.

WiFi Map is not supposed to reveal passwords.

howToFindOutThePasswordOfTheConnectedWiFi

How to find out the password of the connected WiFi?

All WiFi information you see in the app has been provided by WiFi Map community.The application may show an incorrect WiFi password because no one has reported and updated it yet.If you come across outdated WiFi details, please do the following: 1. Go to the Hotspot details. 2. Tap Report a problem. 3. Tap Wrong WiFi details. 4. Follow the instructions.<h4 style="text-align:center;">Thanks for your contribution!🙏</h4>

All WiFi information you see in the app has been provided by WiFi Map community.

The application may show an incorrect WiFi password because no one has reported and updated it yet.

If you come across outdated WiFi details, please do the following:
1. Go to the **Hotspot details**.
2. Tap **Report a problem**.
3. Tap **Wrong WiFi details**.
4. Follow the instructions.


**Thanks for your contribution!**🙏

All WiFi information you see in the app has been provided by WiFi Map community.

whyDoesTheAppShowAnIncorrectWifiPassword

Why does the app show an incorrect WiFi password?

<h4>When you add a new WiFi hotspot make sure:</h4>&nbsp;1. To map this WiFi with the correct place. For example if you add McDonalds_Guest_WiFi, this Wi-Fi should be mapped with "McDonalds" place.&nbsp;2. Run a speed test.&nbsp;That's the reason why sometimes the added WiFi has a low WiFi health, because the contributor was lazy to map with the correct WiFi place and run a speed test 🥺&nbsp;But it's not too late to add a more precise information! 😉<hr><h4>Common mistakes of mapping:</h4> 1. WiFi hotspot has been mapped to the wrong public place.&nbsp; E.g. McDonalds_Guest_WiFi has been mapped to "Pizza Hut". &nbsp;2. A public WiFi hotspot has been added as "Home WiFi".&nbsp; E.g. McDonalds_Guest_WiFi has been added as "Home WiFi".&nbsp;🙏 Please provide the most precise WiFi info when adding a new hotspot. This will dramatically increase the WiFi health score and life of this WiFi on the map.<hr><h4>How to improve the WiFi Health of existed WiFi:</h4>&nbsp;1. Open the desired WiFi hotspot you want to edit.2. Tap the Suggest an Edit → Edit place or location.3. Select the correct place from the list of proposed places and confirm changes.Keep in mind that you can improve the WiFi health score of any WiFi on the map not only yours, but also the hotspots added by other users. Bear in mind that other users can edit and heal your hotspots as well. By this way, mutual help takes place, and everyone benefits. ♥️<hr><h4>Tips on how to Edit a Place:</h4>&nbsp;1. If the right place isn't listed, try to search the name of this place via the Search bar.2. If you are still unable to find the place, tap the "pencil" icon on the Edit Place screen, and then enter manually the correct place name, category, address and location on the map.<img class="image_resized" style="width:75%;" src="/faq-media/Group_2029267230_8bcea95d69.webp" alt="Group 2029267230.webp"> 🗣 If you have any questions, don't hesitate to contact us via Live Support

#### When you add a new WiFi hotspot make sure:
1. To map this WiFi with the correct place. For example if you add McDonalds_Guest_WiFi, this Wi-Fi should be mapped with "McDonalds" place.

2. **Run a speed test**.

That's the reason why sometimes the added WiFi has a low WiFi health, because the contributor was lazy to map with the correct WiFi place and run a speed test 🥺

But it's not too late to add a more precise information! 😉

 

#### Common mistakes of mapping:
- WiFi hotspot has been mapped to the wrong public place. 
E.g. _McDonalds_Guest_WiFi_ has been mapped to "Pizza Hut".
 

- A public WiFi hotspot has been added as "Home WiFi". 
E.g. _McDonalds_Guest_WiFi_ has been added as "Home WiFi".

🙏 _Please provide the most precise WiFi info when adding a new hotspot. This will dramatically increase the WiFi health score and life of this WiFi on the map._

 

#### How to improve the WiFi Health of existed WiFi:
1. Open the desired WiFi hotspot you want to edit.

2. Tap the **Suggest an Edit** → **Edit place or location**.

3. Select the correct place from the list of proposed places and confirm changes.

Keep in mind that you can improve the WiFi health score of any WiFi on the map not only yours, but also the hotspots added by other users. Bear in mind that other users can edit and heal your hotspots as well. By this way, mutual help takes place, and everyone benefits. ♥️

 

#### Tips on how to Edit a Place:
1. If the right place isn't listed, try to search the name of this place via the **Search** bar. 

2. If you are still unable to find the place, tap the "**pencil**" icon on the Edit Place screen, and then enter manually the correct place name, category, address and location on the map.
![Group 2029267230.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Group_2029267230_e6f9c1183d.png)

🗣 _If you have any questions, don't hesitate to contact us via Live Support _

Here you can find out the ways to improve the WiFi health of the added hotspots...

howToImproveTheWifiHealthOfTheAddedHotspots

How to improve the WiFi health of the added hotspots?

Navigating through our WiFi Map, you may occasionally come across gray pins. Wondering what they signify? Let's dive deep into understanding these pins and learn how you can breathe life into them.&nbsp;<h4>What Does a Gray Pin Represent?</h4>&nbsp;Gray pins (or gray dots) on the WiFi Map signify that certain WiFi hotspots are outdated. This can occur when:1. No one has connected to them for a long time. 2. Numerous connection attempts have failed. 3. Users have flagged them with problems.If these "gray" hotspots aren't reactivated/healed, they risk being labeled as “dead” and could be permanently removed from the map.<hr><h4>How to Reactivate/Heal a Gray WiFi:</h4> 1. Go to the WiFi's location. 2. Ensure you're within the Wi-Fi signal range, which is typically around 30 meters or 100 feet. 3. Open the details screen of the Gray Wi-Fi hotspot. 4. Tap on the 'CONNECT' button and follow the instructions. 5. Once connected, go back to the WiFi details screen and run a Speed test.&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/reactivation_fef093282d.webp" alt="reactivation.webp"> 6. Great job! 🥳 You've successfully "healed" this WiFi hotspot, keeping it alive and available for the community.If, for some unexpected reason, you can't connect to the hotspot, don't worry. Just use the 'Suggest an Edit' option if you're on Android or the 'Report a Problem' button for iOS users. Here, you can provide updated WiFi details or mention the specific reason for the failed connection attempt.&nbsp;<h4>Your Contribution Matters</h4>&nbsp;Every single effort you make to enhance the accuracy of WiFi information goes a long way. By ensuring the viability of each hotspot, you're directly aiding millions globally in accessing free internet. Thank you for being an invaluable part of our community!

Navigating through our WiFi Map, you may occasionally come across gray pins. Wondering what they signify? Let's dive deep into understanding these pins and learn how you can breathe life into them. 

 

#### What Does a Gray Pin Represent?
Gray pins (or gray dots) on the WiFi Map signify that certain WiFi hotspots are outdated. This can occur when:

8. No one has connected to them for a long time.
9. Numerous connection attempts have failed.
10. Users have flagged them with problems.

If these "gray" hotspots aren't reactivated/healed, they risk being labeled as “dead” and could be permanently removed from the map.

 

#### How to Reactivate/Heal a Gray WiFi:
1. Go to the WiFi's location.
2. Ensure you're within the Wi-Fi signal range, which is typically around 30 meters or 100 feet.
3. Open the details screen of the Gray Wi-Fi hotspot.
4. Tap on the 'CONNECT' button and follow the instructions.
5. Once connected, go back to the WiFi details screen and run a Speed test.

 
![reactivation.png](https://d-r2z6w7-strapi.wifimap.io/uploads/reactivation_6b6ce37dc7.png)

6. Great job! 🥳 You've successfully "healed" this WiFi hotspot, keeping it alive and available for the community.

 

If, for some unexpected reason, you can't connect to the hotspot, don't worry. Just use the 'Suggest an Edit' option if you're on Android or the 'Report a Problem' button for iOS users. Here, you can provide updated WiFi details or mention the specific reason for the failed connection attempt.

 

#### Your Contribution Matters
Every single effort you make to enhance the accuracy of WiFi information goes a long way. By ensuring the viability of each hotspot, you're directly aiding millions globally in accessing free internet. Thank you for being an invaluable part of our community!

Navigating through our WiFi Map, you may occasionally come across gray pins. Wondering what they signify? Let's dive deep into understanding these pins and learn how you can breathe life into them. 

understandingGrayWiFiHotspots

Understanding "Gray" WiFi Hotspots

At WiFi Map, we strive to offer a consistent, reliable, and user-friendly experience. To maintain the integrity of our service and ensure users receive genuine internet connections, our system automatically blocks certain types of WiFi hotspots. Here, we'll dive into the specifics of which WiFi points are blocked and why.<h4> Types of WiFi Hotspots We Block:</h4> 1. Non-Internet Devices: Devices like printers, air conditioners, and other electronics that don't provide actual internet access. 2. Personal Hotspots: Connections shared from mobile phones. These are often temporary and not always reliable for other users. 3. Non-Stationary WiFi: Hotspots found in moving vehicles like buses, trains, and other public transportation, which can't provide a stable connection. 4. Restricted Official Networks: Private hotspots from government facilities, police stations, and other exclusive establishments. Access to these networks is typically restricted to a particular group, making them inappropriate for public sharing. 5. Inappropriate Naming: WiFi names containing offensive or vulgar language are blocked to maintain a family-friendly environment. 6. Wireless Infrastructures: WiFi hotspots that belong to vast wireless infrastructures covering substantial areas—from neighborhoods to entire cities. As many of these networks require payment or have restricted access, they don't align with our goal of freely accessible internet. 7. Other Poor-Quality Hotspots: These can be networks without internet access, with incorrect passwords or inaccurate information, and more.&nbsp;NOTE: By adding such access points to the map, you won't be awarded leaderboard points or airdrop tokens. Should you repeatedly submit such hotspots, we reserve the right to suspend or terminate your account in order to uphold the quality of our platform.&nbsp;If you're confident that your hotspot met all our criteria but was blocked, please reach out to our support team via Live Support or at support@wifimap.io. We value your contribution and will ensure the matter is investigated and resolved appropriately.

At WiFi Map, we strive to offer a consistent, reliable, and user-friendly experience. To maintain the integrity of our service and ensure users receive genuine internet connections, our system automatically blocks certain types of WiFi hotspots. Here, we'll dive into the specifics of which WiFi points are blocked and why.


#### Types of WiFi Hotspots We Block:
1. **Non-Internet Devices**: Devices like printers, air conditioners, and other electronics that don't provide actual internet access.
2. **Personal Hotspots**: Connections shared from mobile phones. These are often temporary and not always reliable for other users.
3. **Non-Stationary WiFi**: Hotspots found in moving vehicles like buses, trains, and other public transportation, which can't provide a stable connection.
4. **Restricted Official Networks**: Private hotspots from government facilities, police stations, and other exclusive establishments. Access to these networks is typically restricted to a particular group, making them inappropriate for public sharing.
5. **Inappropriate Naming**: WiFi names containing offensive or vulgar language are blocked to maintain a family-friendly environment.
6. **Wireless Infrastructures**: WiFi hotspots that belong to vast wireless infrastructures covering substantial areas—from neighborhoods to entire cities. As many of these networks require payment or have restricted access, they don't align with our goal of freely accessible internet.
7. **Other Poor-Quality Hotspots**: These can be networks without internet access, with incorrect passwords or inaccurate information, and more.

**NOTE**: By adding such access points to the map, you won't be awarded leaderboard points or airdrop tokens. Should you repeatedly submit such hotspots, we reserve the right to suspend or terminate your account in order to uphold the quality of our platform.

If you're confident that your hotspot met all our criteria but was blocked, please reach out to our support team via Live Support or at support@wifimap.io. We value your contribution and will ensure the matter is investigated and resolved appropriately.

At WiFi Map, we strive to offer a consistent, reliable, and user-friendly experience. To maintain the integrity of our service and ensure users receive genuine internet connections, our system automatically blocks certain types of WiFi hotspots.

understandingBlockedWiFiHotspots

Understanding Blocked WiFi Hotspots

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and WiFi health score.&nbsp;The main indicators that affect the WiFi health score are Last connection time, Last signal time and Speed test results.&nbsp;Last connection time shows when was the last connection to the particular WiFi hotspot.&nbsp;Last signal is the time when the particular WiFi hotspot was determined as «alive». Alive means that the WiFi is still discoverable by mobile devices, but it doesn't mean that somebody connected to it.&nbsp;Speed Test results show the quality of the Internet connection of the WiFi hotspot.&nbsp; 💡 Running speed test improves the WiFi health and prolongs the WiFi life on the map.

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and WiFi health score.

 

The main indicators that affect the **WiFi health** score are Last connection time, Last signal time and Speed test results.

 

**Last connection** time shows when was the last connection to the particular WiFi hotspot.

**Last signal** is the time when the particular WiFi hotspot was determined as «alive». Alive means that the WiFi is still discoverable by mobile devices, but it doesn't mean that somebody connected to it.

**Speed Test results** show the quality of the Internet connection of the WiFi hotspot.

 
💡_Running speed test improves the WiFi health and prolongs the WiFi life on the map._

We have developed a comprehensive algorithm in our system that analyzes activity within the WiFi Map community and calculates User’s reputation and WiFi health score.

moreInfo

More Info

<h2>Access to WiFi is a crucial aspect for travelers seeking to stay connected on the go.</h2>While many establishments like McDonald's, Starbucks, and Walmart offer complimentary WiFi, it's essential to note that the quality of service can differ significantly. Bandwidth and speed may vary, and some places impose data caps or time restrictions on usage.Furthermore, depending on the venue, you might need to go through an account setup or utilize a guest login system. However, the process is usually straightforward. Once you select the WiFi network in your device's settings, a web page typically pops up, guiding you through the connection process.For travelers, knowing where reliable WiFi spots are located can be invaluable. In addition to the usual suspects like cafes and fast-food chains, consider exploring local libraries, airports, and public transportation hubs, as they often provide free WiFi as well. Additionally, certain apps and websites can help you locate nearby WiFi hotspots and provide user reviews regarding their reliability and speed.Embrace the <a href="https://www.wifimap.io/download">WiFi Map app</a> as a reliable tool for maintaining uninterrupted connectivity during your travels. This app proves invaluable when seeking out free internet access, making it an essential companion for any journey.Remember to exercise caution when connecting to public WiFi networks, especially when handling sensitive information like banking or personal details. Utilizing a virtual private network (VPN) can add an extra layer of security to your browsing sessions, safeguarding your data from potential threats on unsecured networks.By being aware of these tips and tricks, travelers can make the most out of their WiFi connectivity while on the road.

Numerous public-serving establishments provide internet access via local WiFi networks.  free WiFi is available at various venues such as hotels, medical offices, hospitals, campsites, and even roadside rest stops.

howToGetFreeInternetIn2024

How to get free internet 2024?

wifiFinder

The Speed Test is an essential tool for measuring the connection speed and quality of your internet. It provides you with real-time data on your current Ping (latency), Download and Upload speeds.&nbsp;By running a Speed Test when connected to a WiFi hotspot, you not only assess the quality of your internet connection but also contribute to the improvement of WiFi information and the WiFi health in our community. This helps other users identify reliable and fast WiFi hotspots.&nbsp;Moreover, when you run a speed test you earn points, which helps you increase your ranking and reputation in the app, as well as unlock premium features.&nbsp;<img class="image_resized" style="width:63.59%;" src="/faq-media/Screen_CHANGE_ME_1_4d8389035a.webp" alt="Screen [CHANGE ME] 1.webp">&nbsp;

The Speed Test is an essential tool for measuring the connection speed and quality of your internet. It provides you with real-time data on your current Ping (latency), Download and Upload speeds.

By running a Speed Test when connected to a WiFi hotspot, you not only assess the quality of your internet connection but also contribute to the improvement of WiFi information and the WiFi health in our community. This helps other users identify reliable and fast WiFi hotspots.

Moreover, when you run a speed test you earn points, which helps you increase your ranking and reputation in the app, as well as unlock premium features.

![Screen [CHANGE ME] 1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Screen_CHANGE_ME_1_84dcaf16df.png)

The Speed Test is an essential tool for measuring the connection speed and quality of your internet. It provides you with real-time data on your current Ping (latency), Download and Upload speeds.

speedTest

Speed test

Please go to <a href="https://www.wifimap.io/faq/token/aboutWifiToken">the relevant section if you want to learn about WiFi token</a>

Please, go to the relevant section if you want to learn about WiFi token

learnAboutWifiToken

learn about WiFi token

<h1>WiFi Map Referral Program</h1>Our referral program gives you the chance to earn <a href="https://www.wifimap.io/faq/token/aboutWifiToken/whatIsWIFIAndHowCanItBeUsed">$WIFI tokens</a> while helping your friends save on their eSIM purchases.&nbsp;Let’s take a look at how it works.<h2 style="margin-left:0px;"> What is a Referral Code?</h2>A referral code is a unique identifier assigned to you, serving as a link between you and the friends you refer to WiFi Map. When you use the referral code to invite friends to join the community, they’ll enjoy a 10% discount on eSIM purchases, while you'll receive a $WIFI token reward worth 10% of the eSIM purchase price. Plus, you'll also earn 10% from the first two eSIM refills made by each of your referred friends.<h2 style="margin-left:0px;"> How do I earn with referrals?</h2>Your referral code can be found in the Invite and Earn section of the app.<ol><li>Go to the app menu and select 'Invite and Earn'.</li><li>Look for the ‘Your referral code’ field to find your unique code.</li><li>Click the 'INVITE NOW' button and share the referral code with your friends.</li></ol><img class="image_resized" style="width:75%;" src="/faq-media/Group_2029267661_2_7a37e35305.webp" alt="Group 2029267661(2).webp">When your friends enter the code while purchasing an eSIM plan, they’ll receive a 10% discount on their first purchase and you'll earn a 10% $WIFI token reward as a bonus. And the first two eSIM refills made by each friend will bring you an additional 10% in rewards.<h2 style="margin-left:0px;"> How can I track my referrals?</h2>On the Invite and Earn screen, the 'My Stats' section lets you monitor your earnings and the purchases made by your friends using your referral code. You’ll be able to track:<ul><li>The number of purchases made by the friends you’ve referred.</li><li>The $WIFI tokens you've accumulated from these referrals.</li></ul>Our referral program offers fantastic benefits to both parties: your friends can save on their eSIM purchases, while you’ll earn $WIFI tokens. So what are you waiting for?&nbsp;Get started today, share your referral code and take advantage of this amazing offer. &nbsp;

Our referral program gives you the chance to earn $WIFI tokens while helping your friends save on their eSIM purchases.

wifiMapReferralProgram

What is WiFi Map Referral Program?

wifiToken

Our Leaderboard is a real-time dashboard that aims to create friendly competition among &nbsp;WiFi Map community members, both locally and globally, and to recognize and celebrate their contributions.&nbsp;The Leaderboard allows you to easily check your current position in the WiFi Map community, compare your score and achievements with other contributors, and get an overview of WiFi statistics by country and city.&nbsp;By engaging and contributing to WiFi Map, you can earn points and climb up the Leaderboard. As you rank up, you'll receive reputation rewards such as the Trusted Member status and be recognized as a valuable member of the WiFi Map community.&nbsp;We hope that the Leaderboard can create friendly competition and inspire our community members to contribute to our mission of making free internet accessible to everyone, everywhere.&nbsp;Thank you for being a part of our community!

Our Leaderboard is a real-time dashboard that aims to create friendly competition among  WiFi Map community members, both locally and globally, and to recognize and celebrate their contributions.

The Leaderboard allows you to easily check your current position in the WiFi Map community, compare your score and achievements with other contributors, and get an overview of WiFi statistics by country and city.

By engaging and contributing to WiFi Map, you can earn points and climb up the Leaderboard. As you rank up, you'll receive reputation rewards such as the Trusted Member status and be recognized as a valuable member of the WiFi Map community.

We hope that the Leaderboard can create friendly competition and inspire our community members to contribute to our mission of making free internet accessible to everyone, everywhere. 

Thank you for being a part of our community!

Our Leaderboard is a real-time dashboard that aims to create friendly competition among  WiFi Map community members, both locally and globally, and to recognize and celebrate their contributions.

leaderBoard

Leaderboard

<h4>NOTE:</h4> 1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends. 2. If you cancel an active subscription, you can keep using it until the next billing date.&nbsp;<h4>How to unsubscribe:</h4> 1. Open your device Settings. 2. Tap your name. 3. Tap Subscriptions. 4. Tap WiFi Map. 5. Tap Cancel Subscription.<img class="image_resized" style="width:75%;" src="/faq-media/cancel_subscription_ios_0166ea1361.webp" alt="cancel_subscription_ios.webp">

#### NOTE:
1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.
2. If you cancel an active subscription, you can keep using it until the next billing date.

 

#### How to unsubscribe:
1. Open your device **Settings**.
2. Tap your name.
3. Tap **Subscriptions**.
4. Tap **WiFi Map**.
5. Tap **Cancel Subscription**. 

![cancel_subscription_ios.png](https://d-r2z6w7-strapi.wifimap.io/uploads/cancel_subscription_ios_20e5c8b67d.png)

Here you'll find out how to cancel your subscription on iPhone

howToCancelASubscriptionOnIPhone

How to cancel a subscription on iPhone

<h4>NOTE:</h4>1. Uninstalling the app doesn't cancel a free trial. 2. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.&nbsp;<h4>How to unsubscribe?</h4> 1. Open the Google Play app 2. At the top right, tap the profile icon 3. Tap Payments and Subscriptions → Subscriptions 4. Tap WiFi Map 5. Tap Cancel subscription&nbsp;<figure class="image image_resized" style="width:98.19%;"><img src="/faq-media/1_unsubscribe_android_a502ca6dea.webp" alt="1 unsubscribe android.webp"></figure>&nbsp;


#### NOTE:

1. Uninstalling the app doesn't cancel a free trial.
2. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.

#### How to unsubscribe?
1. Open the **Google Play** app
2. At the top right, tap the profile icon
3. Tap **Payments and Subscriptions** > **Subscriptions**
4. Tap **WiFi Map**
5. Tap **Cancel subscription**

 
![1 unsubscribe android.png](https://d-r2z6w7-strapi.wifimap.io/uploads/1_unsubscribe_android_7f36d47d24.png)



Here you'll find out how to cancel your free trial on Android

howToCancelAFreeTrialAndroid

How to cancel a free trial? (Android)

<h4>NOTE:</h4>1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends. 2. If you cancel an active subscription, you can keep using it until the next billing date.&nbsp;<h4>How to unsubscribe?</h4> 1. Open the Google Play app 2. At the top right, tap the profile icon 3. Tap Payments and Subscriptions → Subscriptions 4. Tap WiFi Map 5. Tap Cancel subscription &nbsp;<figure class="image"><img src="/faq-media/1_unsubscribe_android_a502ca6dea.webp" alt="1 unsubscribe android.webp"></figure>&nbsp;

#### NOTE:

1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.
2. If you cancel an active subscription, you can keep using it until the next billing date.

#### How to unsubscribe?
1. Open the **Google Play** app
2. At the top right, tap the profile icon
3. Tap **Payments and Subscriptions** > **Subscriptions**
4. Tap **WiFi Map**
5. Tap **Cancel subscription**

 
![1 unsubscribe android.png](https://d-r2z6w7-strapi.wifimap.io/uploads/1_unsubscribe_android_7f36d47d24.png)




Here you'll find out how to cancel your subscription on Android

howToCancelASubscriptionAndroid

How to cancel a subscription? (Android)

<h4>NOTE:</h4> If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.&nbsp;If you cancel during a free trial period, you will lose access to the subscription immediately.&nbsp;<h4>How to unsubscribe:</h4> 1. Open your device Settings. 2. Tap your name. 3. Tap Subscriptions. 4. Tap WiFi Map. 5. Tap Cancel Subscription.&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/cancel_subscription_ios_0166ea1361.webp" alt="cancel_subscription_ios.webp">


#### NOTE:
If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.

If you cancel during a free trial period, you will lose access to the subscription immediately.

 

#### How to unsubscribe:
1. Open your device **Settings**.
2. Tap your name.
3. Tap **Subscriptions**.
4. Tap **WiFi Map**.
5. Tap **Cancel Subscription**.

![cancel_subscription_ios.png](https://d-r2z6w7-strapi.wifimap.io/uploads/cancel_subscription_ios_20e5c8b67d.png)

Here you'll find out how to cancel your free trial on iPhone

howToCancelAFreeTrialOniPhone

How to cancel a free trial on iPhone

Please contact our support team via Live Support or at support@wifimap.io and send your order number (it should look like this: GPA.1234-5678-1234-12345..0).&nbsp;<h4>How to find your order number</h4> After you buy something on the Google Store, you get a confirmation email that you can use as a receipt. You can find your order number on this receipt.&nbsp;If you can’t find your confirmation email, you can get a receipt online:&nbsp;1. Visit pay.google.com/ and sign in with your Google account. 2. On the left, click Activity. 3. To get your receipt, select an order.&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/Screenshot_1_1_c046024775.webp" alt="Screenshot_1 (1).webp">

Please contact our support team via Live Support or at support@wifimap.io and send your order number (it should look like this: GPA.1234-5678-1234-12345..0).

 

#### How to find your order number
After you buy something on the Google Store, you get a confirmation email that you can use as a receipt. You can find your order number on this receipt.

 

If you can’t find your confirmation email, you can get a receipt online:

1. Visit pay.google.com/ and sign in with your Google account.
2. On the left, click **Activity**.
3. To get your receipt, select an order. 

![Screenshot_1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Screenshot_1_ceaf39c9dc.png)


Here you'll find out how to get a refund on the Android version of the app.

howToGetARefundAndroid

How to get a refund? (Android)

First of all, we want to let you know that we offer a free 3-day trial so all our users can experience the full potential of the app without any limitations on functionalities or disturbing ads. If you were not satisfied and didn't want to pay for the subscription, you could easily cancel the free trial via your device Settings.&nbsp;Regarding refunds, unfortunately, we do not have access to any client payments as per App Store guidelines. All the payments go directly to Apple and they are the ones collecting and refunding all the money.&nbsp;<h4>How to request a refund for App Store purchases:</h4> 1. Sign in to reportaproblem.apple.com.&nbsp;2. Tap or click "I'd like to," then choose "Request a refund." &nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/REFUN_Dios14_iphone_12_pro_safari_report_a_problem_9403fa44a7.webp" alt="REFUNDios14-iphone-12-pro-safari-report-a-problem.webp">&nbsp;3. Choose the reason why you want a refund, then choose Next.&nbsp;4. Choose WiFi Map, then choose Submit.&nbsp;

First of all, we want to let you know that we offer a free 3-day trial so all our users can experience the full potential of the app without any limitations on functionalities or disturbing ads.


If you were not satisfied and didn't want to pay for the subscription, you could easily cancel the free trial via your device Settings.

Regarding refunds, unfortunately, we do not have access to any client payments as per App Store guidelines. All the payments go directly to Apple and they are the ones collecting and refunding all the money.

 

#### How to request a refund for App Store purchases:
1. Sign in to reportaproblem.apple.com.

2. Tap or click "I'd like to," then choose "Request a refund." 

 
![REFUNDios14-iphone-12-pro-safari-report-a-problem.png](https://d-r2z6w7-strapi.wifimap.io/uploads/REFUN_Dios14_iphone_12_pro_safari_report_a_problem_f2290e16cb.png)

3. Choose the reason why you want a refund, then choose Next.

4. Choose WiFi Map, then choose Submit. 




Here you'll find out how to get a refund on the iOS version of the app.

howToGetARefundIOS

How to get a refund (iOS)

In order to delete your WiFi Map account, please reach out to our support team via Live Chat in the app &nbsp;or support@wifimap.io&nbsp; or via &nbsp;<a href="https://www.wifimap.io/accountDeleting">form</a>&nbsp; and provide the screenshot of your profile or the email address that you used for registration. &nbsp;

In order to delete your WiFi Map account, please reach out to our support team via Live Chat in the app
or support@wifimap.io and provide the screenshot of your profile or the email address that you used for registration.


Here you'll find out how to delete your WiFi Map account.

howToDeleteMyWifiMapAccount

How to delete my WiFi Map account?

Please try to tap the "RESTORE" button in the top left corner of the subscription screen.<img class="image_resized" style="width:59.11%;" src="/faq-media/restore_2_72e2725135.webp" alt="restore 2.webp"> If this doesn't help you, please feel free to contact our support team via Live Chat or at support@wifimap.io.

Please try to tap the "**RESTORE**" button in the top left corner of the subscription screen. 

![restore 2.png](https://d-r2z6w7-strapi.wifimap.io/uploads/restore_2_c961c02899.png)
If this doesn't help you, please feel free to contact our support team via Live Chat or at support@wifimap.io.

Here you can find out what to do if the app doesn't recognize your subscription.

TheAppDoesn'tRecognizeMySubscription

The app doesn't recognize my subscription

<h4>Android device(s):</h4>&nbsp;1. Open the Google Play app on your second device. 2. Sign in to the Google account where you made the purchase. 3. Download WiFi Map.&nbsp;<h4>NOTE:</h4>&nbsp;1. The subscription is tied to your WiFi Map account, so you can open the app on another device and just sign in. 2. If the same subscription is used on more than 5 devices, it will be blocked.&nbsp;<h4>iOS device(s):</h4>&nbsp;1. Open the App Store app on your second device. 2. Sign in to the Apple ID where you made the purchase. 3. Download WiFi Map.&nbsp;<h4>NOTE:</h4>&nbsp;1. The subscription is tied to your WiFi Map account, so you can open the app on another device and just sign in. 2. If the same subscription is used on more than 5 devices, it will be blocked.&nbsp;

#### Android device(s):

1. Open the Google Play app on your second device.
2. Sign in to the Google account where you made the purchase.
3. Download WiFi Map.

##### **NOTE**:

1. The subscription is tied to your WiFi Map account, so you can open the app on another device and just sign in.
2. If the same subscription is used on more than 5 devices, it will be blocked.

#### iOS device(s):

1. Open the App Store app on your second device.
2. Sign in to the Apple ID where you made the purchase.
3. Download WiFi Map.

##### **NOTE**: 

1. The subscription is tied to your WiFi Map account, so you can open the app on another device and just sign in.
2. If the same subscription is used on more than 5 devices, it will be blocked.

Here you can find out how to use your subscription on another Android or iOS device.

WiFi Map app

Getting started

WiFi Finder

Offline Maps

Speed test

$WiFi token

Leader board

Account and Subscription

Offline Maps

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