Please contact our support team via Live Support or at support@wifimap.io and send your order number (it should look like this: GPA.1234-5678-1234-12345..0).&nbsp;<h4>How to find your order number</h4> After you buy something on the Google Store, you get a confirmation email that you can use as a receipt. You can find your order number on this receipt.&nbsp;If you can’t find your confirmation email, you can get a receipt online:&nbsp;1. Visit pay.google.com/ and sign in with your Google account. 2. On the left, click Activity. 3. To get your receipt, select an order.&nbsp;<img class="image_resized" style="width:75%;" src="/faq-media/Screenshot_1_1_c046024775.webp" alt="Screenshot_1 (1).webp">

Please contact our support team via Live Support or at support@wifimap.io and send your order number (it should look like this: GPA.1234-5678-1234-12345..0).

 

#### How to find your order number
After you buy something on the Google Store, you get a confirmation email that you can use as a receipt. You can find your order number on this receipt.

 

If you can’t find your confirmation email, you can get a receipt online:

1. Visit pay.google.com/ and sign in with your Google account.
2. On the left, click **Activity**.
3. To get your receipt, select an order. 

![Screenshot_1.png](https://d-r2z6w7-strapi.wifimap.io/uploads/Screenshot_1_ceaf39c9dc.png)


Here you'll find out how to get a refund on the Android version of the app.

howToGetARefundAndroid

How to get a refund? (Android)

<h4>NOTE:</h4> 1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends. 2. If you cancel an active subscription, you can keep using it until the next billing date.&nbsp;<h4>How to unsubscribe:</h4> 1. Open your device Settings. 2. Tap your name. 3. Tap Subscriptions. 4. Tap WiFi Map. 5. Tap Cancel Subscription.<img class="image_resized" style="width:75%;" src="/faq-media/cancel_subscription_ios_0166ea1361.webp" alt="cancel_subscription_ios.webp">

#### NOTE:
1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.
2. If you cancel an active subscription, you can keep using it until the next billing date.

 

#### How to unsubscribe:
1. Open your device **Settings**.
2. Tap your name.
3. Tap **Subscriptions**.
4. Tap **WiFi Map**.
5. Tap **Cancel Subscription**. 

![cancel_subscription_ios.png](https://d-r2z6w7-strapi.wifimap.io/uploads/cancel_subscription_ios_20e5c8b67d.png)

Here you'll find out how to cancel your subscription on iPhone

howToCancelASubscriptionOnIPhone

How to cancel a subscription on iPhone

<h4>NOTE:</h4>1. Uninstalling the app doesn't cancel a free trial. 2. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.&nbsp;<h4>How to unsubscribe?</h4> 1. Open the Google Play app 2. At the top right, tap the profile icon 3. Tap Payments and Subscriptions → Subscriptions 4. Tap WiFi Map 5. Tap Cancel subscription&nbsp;<figure class="image image_resized" style="width:98.19%;"><img src="/faq-media/1_unsubscribe_android_a502ca6dea.webp" alt="1 unsubscribe android.webp"></figure>&nbsp;


#### NOTE:

1. Uninstalling the app doesn't cancel a free trial.
2. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.

#### How to unsubscribe?
1. Open the **Google Play** app
2. At the top right, tap the profile icon
3. Tap **Payments and Subscriptions** > **Subscriptions**
4. Tap **WiFi Map**
5. Tap **Cancel subscription**

 
![1 unsubscribe android.png](https://d-r2z6w7-strapi.wifimap.io/uploads/1_unsubscribe_android_7f36d47d24.png)



Here you'll find out how to cancel your free trial on Android

howToCancelAFreeTrialAndroid

How to cancel a free trial? (Android)

<h4>NOTE:</h4>1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends. 2. If you cancel an active subscription, you can keep using it until the next billing date.&nbsp;<h4>How to unsubscribe?</h4> 1. Open the Google Play app 2. At the top right, tap the profile icon 3. Tap Payments and Subscriptions → Subscriptions 4. Tap WiFi Map 5. Tap Cancel subscription &nbsp;<figure class="image"><img src="/faq-media/1_unsubscribe_android_a502ca6dea.webp" alt="1 unsubscribe android.webp"></figure>&nbsp;

#### NOTE:

1. If you signed up for a free 3-day trial and you don't want to buy the subscription, cancel it at least 24 hours before the trial ends.
2. If you cancel an active subscription, you can keep using it until the next billing date.

#### How to unsubscribe?
1. Open the **Google Play** app
2. At the top right, tap the profile icon
3. Tap **Payments and Subscriptions** > **Subscriptions**
4. Tap **WiFi Map**
5. Tap **Cancel subscription**

 
![1 unsubscribe android.png](https://d-r2z6w7-strapi.wifimap.io/uploads/1_unsubscribe_android_7f36d47d24.png)




Here you'll find out how to cancel your subscription on Android

Getting started

WiFi Finder

Offline Maps

Speed test

$WiFi token

Leader board

Account and Subscription

How to get a refund? (Android)

How to find your order number

Questions connexes

How to cancel a subscription on iPhone

How to cancel a free trial? (Android)

How to cancel a subscription? (Android)

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